SC deletion in SRM 7.0

[former_member229388]

Hello Expert,

We observe, when deleting SC in SRM 7.0, we sometimes get error message: 'User XYZ, is already processing this document, try again later'.

Here the user XYZ is background job user.

With this user we are running below jobs:

1) BBP_GET_STATUS_2 at 15 mins frequency (Takes on average 350 seconds to finish)

2) CLEAN_REQREQ_UP at 15 mins frequency (Takes on average 25-30 seconds to finish)

Could the job frequency is an issue here?

Pls advise.

Thanks,

Dhananjay

[suresh_murugan · Accepted solution]

Hi,

When you get the error "User XYZ, is already processing this document, try again later" check the transaction code SM12 you can find some lock entries created by the XYZ user against that Shopping cart that you are trying to delete.Its because the jobs BBP_GET_STATUS_2 or CLEAN_REQREQ_UP would have created a lock entry while updating the shopping cart and at that time you would have tried to delete the shopping cart. Since there is a lock against that shopping cart you would have got the error.

This issue is not because of the job frequency its just a timing issue(Coincidence).

Regards,

Suresh

[ashish_shah]

Hi ,

In general we keep frequency of these reports to 3 minutes or 5 mins even in development environment.

However since you have kept the frequency of 15 mins this may not be real cause.

Still change the frequency to 3 mins and try again and let us know the outcome.

Regards,

Ashish