getMacAddress() failed in UME config Phase - Solman 7.1

[Former Member]

Hi,

We are stuck with an error during installation of Solution Manager 7.1 on a linux server and DB2 database. The error is in "Configure UME" Phase.

It fails with "failed to get mac address with Runtime.getRuntime(ifconfig)". Attached is the excerpt of the error.

SAPINST suggests a work around which we have applied but has not helped.

Solution Manager 7.1

Operating System: Linux(RedHat 6.3)

Data Base: DB2 10.1

Has anyone faced similar issue? Please suggest if you have found the solution.

Thanks,

Nagarjun

[former_member185239]

Hi Nagarjun,

Create a file in work directory of SAP system with the name MAC_ADDRESS and maintained the line

<hostname> xx:xx:xx:xx:xx:xx (XX:XX: mac address)

Also create it in the installation directory.

/tmp/inst_dir/sapinst_instdir/SOLMAN71/SYSTEM/DB6/CENTRAL/AS

With Regards

Ashutosh Chaturvedi

[Former Member]

Hi Ashutosh,

We tried that already but did not work.

**********************************************

getMacAddress() failed **
** **
** trying to get mac address from **
** file /tmp/inst_dir/sapinst_instdir/SOLMAN71/SYSTEM/DB6/CENTRAL/AS/MAC_ADDRESS
** **
*************************************************************
*************************************************************
** **
** getMacAddress() ok. Emergency workaround successfully **
** got mac address from file /tmp/inst_dir/sapinst_instdir/SOLMAN71/SYSTEM/DB6/CENTRAL/AS/MAC_ADDRESS

**********************************************

It says it reads from the file, but still stopped.

[former_member185239]

Hi Nagarjun,

Did you put the MAC_ADDRESS in the work directory.

Reboot the server , and start with old option.

With Regards

Ashutosh

[Former Member]

Hi Ashutosh,

Yes we placed the MAC_ADDRESS in work directory and did as you mentioned but still couldnt go through the error.

[Former Member]

looks like the 'ifconfig' command not found in the path.

can you try to run the command from anther telnet / ssh window and check? the command should be under /sbin/ifconfig.

[Former Member]

Hi Sunil,

Thank you for the response. We have checked, the command runs fine when manually executed from command line. Just that the tool is unable to pick up the MAC ADDRESS.

Regards,

Nagarjun

[Former Member]

I am sure you are running the installation using root userID, but can you please confirm.

[Former Member]

We have checked, the command runs fine when manually executed from command line. Just that the tool is unable to pick up the MAC ADDRESS.

Can you provide screenshot with output for ifconfig from the same server, location where it's placed and rights for this executable?

[Former Member]

Yes we are using root user and csh to run the installer..