Create email form/template in ChaRM

[Former Member]

Dear Friends,

there is a lot of docu about the technics of email, but a manual "How to setup an email form" is hard to find.
The purpose is that on change of user status in RfC and/or ChangeDocument in ChaRM, email(s) should be sent automatically. As I know about the Action concerned, I should like to learn from you Where and How we can create/maintain such a message.

Thanks in advance,

Regards from NL,

Kees Boer

[former_member186746 · Accepted solution]

Hi,

In SAP standard Solution Manager there are actions and smartforms in place whenever the status changes of an incident in Service Desk.

I believe that this is documented in the guides on the SAP Service Marketplace

From a CRM customizing point of view they are not different (action profile, actions and conditions).

So that would be a good place to start, also check this scn thread for useful information:

Kind regards, Rob Dielemans

[Former Member · Accepted solution]

Thank Rob,

I'll study this.

Regards

Kees

[Former Member]

Hi Kees,

Please read these excellent blogs :

You should have all the answers in these above links.

Regards.

Jean-Philippe

[Former Member]

Thanks Jean-Philippe!!

I'm going to read these!!

Regards,

Kees