on 03-14-2014 10:31 AM
Hi all,
We are using Solution Manager 7.1 SP 10 and would like to use the "new" email notification with the new standard actions. Nevertheless, it seems that is doesn't work.
Based on what we read, we should not need to create anything anymore as described here as we have now 2 actions already created in standard :
But when we try the SEND_MAIL_CHANGE_MANAGER one with the following action definition :
with schedule condition :
and start condition :
SCOT / SO16 / BP are properly configured based on the following thread
No email are triggered when for instance the status is in "validation". Are we missing something ?
Thank you in advance.
Kind Regards.
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Anyone please ?
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Hi,
Please do not maintain any start conditions. Since the action SEND_MAIL_CHANGE_MANAGER is scheduled automatically, it should trigger the action once the Schedule Conditions are met.
Also in the screenshot, I see you are referring to YMCR txn type. So in Condition configuration, make sure you have maintained schedule conditions to YMCR_ACTIONS action profile.
Regards,
Vivek
Hi Vivek,
Thanks for the answer.
Of course, I have the corresponding YMCR actions created.
As it is "scheduled automatically", don't I have some kind of WF or jobs to plan ?
I assume that is not activated by default once you are in SP 10, isn't it ?
Based on the TJ30 table, my manager should received an email once the RfC is on "To be approved" or "Being implemented" status....which is not the case today...
As I am using the same user for testing the flow, I am wondering if it doesn't come from that but I doubt it.
And again, I wonder if there is not configuration to activate for these 2 actions, don't you think ?
Thank you in advance for your answer.
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