Surveys not getting downloaded with Service Orders in SM 4.0

[neha_mahanty]

Hi All,

I am working with Service Manager 4.0 and wanted to check the Surveys functionality.

we have created a Service Order in SAP backend  and it is  properly downloaded in the Client but the Surveys which are attached with the Service Order is not downloaded in the client.

Is there something which we are missing from the backend or Syclo side ? Please advise

Thanks and Regards

Neha Mahanty

[jason_latko · Accepted solution]

Neha,

Surverys are only downloaded for Confirmations, not Service Orders.  Do you have "Confirmation.Surveys" client global in the configuration panel set to "Y"?

Jaosn Latko - Senior Product Developer at SAP

[neha_mahanty · Accepted solution]

Hi Jason,

The global "Confirmation.Surveys" is properly maintained in the configurations.

However I checked the server logs where I found one error for Survey Determination

Again this configuration is properly maintained in the sap config

But at the same time the class SurveyDetermination is not present in the SAPCRMSM4.0.0.0.jar file

I am not able to track the exact issue. The surveys are not downloading with the confirmations and hence the surveys screen is blank in the device.

Do you think this SurveyDetermination class is causing the issue ?

Please advise.

Thanks and Regards

Neha Mahanty