password self service - Unable to reset password

[Former Member]

Hi All,

We are facing the issue with password self service on GRC 5.3.(530.700 SP19)

When user provides the username , password is being reset on two of the back end systems and not working on one of the systems.

Password reset is working for NON-PRD and failing for PRD.

Error : Unable to reset password in the following systems.

I have gone through few of the SCN links and searched the AE logs for error code,

Below is the error I could find in the logs,

ERROR  PasswordResetDAO.java@703:resetPassword() : Password reset failed:  Change not allowed(404).

This error is not found in the SAP note 1700230 - PSS: Unable to reset password in the following system(s): <system name>

The current configuration is using SAPHR as authentication system and user id as User authentication(end user verification not checked).

I am from Basis team and I could see that the connectors from CUP are working fine.

Could you please advise how could we fix this issue.

Let me know if I could provide more details.

Thanks in advance.

Regards,

Pradeep

[Former Member · Accepted solution]

Hi,

Can you check values defined under the following sections and post here?

1.Verification Fields

2.Verification Data Source

Best Regards,

Rama

[Former Member · Accepted solution]

Hi Rama,

Thanks for the response.

Could you please confirm where can I find these sections.

I was not part of the configuration, so, I am not not sure about this.

Thanks,

Pradeep