ITSM - Email Notification for Status Changes - Ver 7.1

[tharaka_fernando]

Dear All Gurus,

This may have been discussed previously but I was unable to find exact solution for this and I'm new to SOLMAN. We have configured ITSM service desk email notification with PDF attachment. But we get only Ticket No , Status (New/Proposed Solution / Confirm...).with the SOLMAN link for the ticket number. Can we get Message Body / Date and Time into this PDF and Attachment (if any) into the Email generated?

[Vivek_Hegde · Accepted solution]

Hi,

You need to change this in the smartform customization. The transaction code for this is SMARTFORMS. Here you may adopt your existing AI_CRM_IM_SHORT_TEXT_LINK_FORM mailform to your need.

Regards,

Vivek

[tharaka_fernando · Accepted solution]

Hi Vivek,

Thank you for the answer..this is what wanted...

By the way..if we need to create out own SMARTFORM (Z) is it possible ? Where do we have to assign the smartform we create?

[Vivek_Hegde · Accepted solution]

Yes, you can always create Z* smartform by copying above form. You need to assign this in the Action Profile of SMIN/ZMIN. Here is the place;

[former_member541232]

Hi Tharu,

You can use AI_CRM_IM_FULL_DATA_FORM smartform in action profile.

Check http://scn.sap.com/docs/DOC-35291 for detailed info.

*** Please make sure you use method "CRM_SRVORDER_EXEC_SMART_FORM" to avoid getting dump. ***

Regards,

AD