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ITSM - Email Notification for Status Changes - Ver 7.1

tharaka_fernando
Contributor
0 Kudos

Dear All Gurus,

This may have been discussed previously but I was unable to find exact solution for this and I'm new to SOLMAN. We have configured ITSM service desk email notification with PDF attachment. But we get only Ticket No , Status (New/Proposed Solution / Confirm...).with the SOLMAN link for the ticket number. Can we get Message Body / Date and Time into this PDF and Attachment (if any) into the Email generated?

Accepted Solutions (1)

Accepted Solutions (1)

Vivek_Hegde
Active Contributor
0 Kudos

Hi,

You need to change this in the smartform customization. The transaction code for this is SMARTFORMS. Here you may adopt your existing AI_CRM_IM_SHORT_TEXT_LINK_FORM mailform to your need.

Regards,

Vivek

tharaka_fernando
Contributor
0 Kudos

Hi Vivek,

Thank you for the answer..this is what wanted...

By the way..if we need to create out own SMARTFORM (Z) is it possible ? Where do we have to assign the smartform we create?

Vivek_Hegde
Active Contributor
0 Kudos

Yes, you can always create Z* smartform by copying above form. You need to assign this in the Action Profile of SMIN/ZMIN. Here is the place;

Answers (1)

Answers (1)

former_member541232
Participant
0 Kudos

Hi Tharu,

You can use AI_CRM_IM_FULL_DATA_FORM smartform in action profile.

Check http://scn.sap.com/docs/DOC-35291 for detailed info.

*** Please make sure you use method "CRM_SRVORDER_EXEC_SMART_FORM" to avoid getting dump. ***

Regards,

AD