Hi experts,
we using the IT-Servicemanagement which is based on Solution Manager 7.1 SP8.
We are already having around 10 000 changes/incidents on SP8.
However, we are always facing the problem, that endusers are selecting the wrong categories.
Today we did think about a possibility, not only to select category step by step, also to provide a searching-functionlity.
So that the users don't needs to know exactly where is the category.
I mean a similar functility, which SAP provides on Service Marketplace at creating an Incident (Component-Selection).
Does someonw know, if there is a functionlity in standard or how to achieve this?
Kind regards
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.