on 03-09-2014 6:37 PM
Hi,
I am using Solman 7.1 SP10.
I want to know the usage of Tasks ( Transaction type -1003).
1) Can I use the tasks in Incident Management as a followup document.
2) If I use the Task as follow up document, then is it possible to have control on Incident closure. I mean Incident should not be closed till Tasks are closed ?
Regards
P Kumar
Hi Kumar,
pls refer below links for similar scenario,
http://wiki.scn.sap.com/wiki/display/SAPITSM/Configuration+and+Administration+of+ITSM
Regards
Nayeem
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