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Usage of Tasks in ITSM

Former Member
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Hi,

I am using Solman 7.1 SP10.

I want to know the usage of Tasks ( Transaction type -1003).

1) Can I use the tasks in Incident Management as a followup document.

2) If I use the Task as follow up document, then is it possible to have control on Incident closure. I mean Incident should not be closed till Tasks are closed ?

Regards

P Kumar

Accepted Solutions (0)

Answers (1)

Answers (1)

former_member45419
Active Contributor
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Hi Kumar,

pls refer below links for similar scenario,

http://wiki.scn.sap.com/wiki/display/SAPITSM/Configuration+and+Administration+of+ITSM

Regards

Nayeem