Approver Delegation failed in GRC AC 10.0

[Former Member]

Hi GRC,

I am looking for urgent help.

I delegated my access to respective approver in GRC AC 10.0 System and I created one Request and select manager field as my name in GRC Access Request form. As per delegation process request should go to respective approver but the request comes to me only , its not send to respective approver.

Could you please help me to resolve the issue.

System Details :- GRC AC 10.0 , SP12.

Regards,

Karnatak.

[former_member208271]

Hi

Chck if you chose Active for the delegation.

Regards

Mustafa

[Former Member]

Hi Mustafa,

Sorry for late Replay.

I check that it is in active status , but not working.

And one more problam is Main approver deligates his access to backup Approver.

Now user submit the request and then system sent request to two Approver inbox (Main approver and backup Approver) but e-mail notification is sending only main Approver not to Backup Approver. in this case how backup approver can know the request is pending for his approval.

Please help me to reslove the issue.

Regards,

Karnatak.

[former_member192837]

Hi Rupesh,

For notification to backup approve Please set the Recipient-ID as 'GRAC_CURRENT_APPROVERS' for Stage Level Notification Settings, and check SAP Note 1589130 - GRC AC 10.0 - MSMP Notification Override BADi - Enabling.

Regards

Dilip

[Former Member]

Thank you Dilip, i will check and update you.

[former_member208271]

Hi Rupesh

Also check that the Backup Approver has email maintained on SU01.

Regards

Mustafa