SAP Solution Manager 7.1

[Former Member]

Hi,

When i Start my solution manager system i get a message in the MMC "msg_server.exe running but not responding" and nothing strats.

Only when i manually starts second instance does the SAP system start.

Solution Manager 7.1

Windows Server 2008 R2

Please suggest.

Regards,

Raj

[Former Member · Accepted solution]

Hello Raj,

Try to upgrade mmc console you can download mmc patches from service.sap.com/swdc search-> Search for Support Packages and Patches search sap mmc.

BR,

K.

[Former Member · Accepted solution]

Hi,

Thanks for replying.

Where can i find log files for this issue?

Regards,

Raj

SAP Solution Manager 7.1

[Former Member · Accepted solution]

check the logs under <installation_drive>\usr\sap\<SID>\DVEBMGS00\work and attach below logs

dev_w0

dev_ms

dev_disp

[Former Member]

Hi Rajdatt,

Start the SAP Management Console from a

Web browser on your host

for

example,

http://<hostname>:5$$13  ($$ represents the instance number) or https://(if SSL is configured)

if it is working ok then it should not be the problem with MMC.

Is your only MMC not responding or it is the whole server?

Please check the OS performance and CPU usage.

Considering the downtime for your productive system,if necessary reboot your windows system or contact your server admin team for root cause analysis.

[srinivasan_vinayagam]

Dear Rajdatt,

Update your Kernel and SAP MMC.

Thanks & Regards,

V Srinivasan

[Former Member]

Hi,

This morning, I upgraded the SAP Kernel.  No change.

MMC also updated before few days.

Regards,

Raj

[Former Member]

you issue is SAP not coming up right? then please attach the logs as i mentioned earlier.

[Former Member]

Please find attached files.

dev_ms.old.txt.zip

dev_w0.old.txt.zip

dev_disp.old.txt.zip

[Former Member]

you are getting below error in dev_disp:

>>SapTimer error. SapTime differs from Windows time.

>>SapTimer error. Time may be incorrect on your system

Have you changed your OS time manually?

[former_member206552]

please have a look at the following note

1466511 - Missing Statistic Data in ST03

[Former Member]

OS Time is correct.

[Former Member]

Hi,

Please provide more information.

Try restarting the SAP system and DB manually.

Regards,

Raja. G