Solman 7.1 - ChaRM creating changes WITHOUT Change Request

[shaun_kitching]

Hi all

This is more of a process related question.  I see in the CRM Web Client UI, there is a link to create "normal changes" (SMMJ) and "urgent changes" (SMHF).

In the past (Solman 7.0) we ALWAYS create a Change Request, get this approved, and then the normal change or urgent change is added to the approved CR (this is the only way to create a change).

I'm just wondering if a CR should always be created first (and approved) in 7.1 before a change (normal or urgent) is added to this? If so, why can you create a normal/urgent change direct from Web Client without a CR???

Can someone share a situation when one may need to do this?  I'm just not sure if I should remove this link from the Web Client.

Thanks!!
Shaun

[Former Member · Accepted solution]

Hi Shaun,

About create button in search results, this button camed with CRM so its more CRM WEB UI question than Solman 7.1

Any search result have this button.

But it can be disabled with enhancment of BSP.

In normal way no body should create change documents directly.

about one way.

Defect Change is act like this, only direct creation.( can be customized to create from CR also )

Rg Dan