Incoming e-mails not receiving

[former_member280828]

Hi experts,

We are facing issues receiving emails into SAP from Lotus.

We have done the following settings (OSS note 455140) in SAP system.

1. Configured the profile parameters in transaction RZ10.

2. Created a service user in SU01 transaction and assigned the profile S_A.SCON

3. Configured SMTP server in SICF transaction

We tried the test described in SAP Note 607108 - Problem analysis when sending or receiving e-mails.

we are able to see mails in SOIN through telnet test.

But we are not able to receive any mails into SAP from lotus.

Could you please explain the solution and the approach in detail to be taken to trace mails.

Regards,

Rbk B

[former_member280828]

Hi Roman,

We are having below parameters in rz10

icm/server_port_1	PROT=SMTP,PORT=25$$
icm/server_port_3	PROT=SMTP,PORT=1352,TIMEOUT=180

Port : 1352 is the incoming mail port of our mail server.

And I have created SMTP user in customizing (200) client not 001.

Any thing wrong ?

Please suggest.

Regards,

Rbk

[Former Member]

You need to configure SAP SMTP Service port in parameter icm/server_port_X (this service would listen on this port; select for it any free port). Check SMTP service configuration in SICF also. Your corporate mail server must be configured in txn SCOT. There you need to specify its domain name and port (in your case 1352).

[former_member188883]

Hi Rbk,

We are having below parameters in rz10



icm/server_port_1                      
PROT=SMTP,PORT=25$$


icm/server_port_3                      

PROT=SMTP,PORT=1352,TIMEOUT=180

You need not configure 2 SMTP ports for receiving and sending emails. Single port entry is sufficient.

Suggest is to maintain only

icm/server_port_3

PROT=SMTP,PORT=1352,TIMEOUT=180

Regards,

Deepak Kori

[former_member280828]

Hi,

I have configured only one parameter as suggested,but still we are not receiving emails in SAP inbox.

We have already configured for sending mails in scot.that port is 6000 for out going mails from SAP.

Regards,

Rbk

[former_member188883]

Hi Rbk,

From your information above earlier you had different SMTP configuration where port 6000 does not appear.

Hi ,

Please find the below parameters and SMICM.


icm/server_port_0                           PROT=HTTP,PORT=80$$
icm/server_port_1                           PROT=SMTP,PORT=25$$
icm/server_port_2                           PROT=HTTPS, PORT=443$$
icm/server_port_3                           PROT=SMTP,PORT=1352
is/SMTP/virt_host_0                       *:1352;


Log                Service

HTTP               8000
SMTP               2500
HTTPS              44300
SMTP               1352

1352 is the our SMTP port for incoming mails.

Regards,
Rbk

Could you share updated ICM parameters and SMICM details.

Also help us with details from Lotus Notes routing configuration.

Regards,

Deepak Kori

[former_member280828]

Hi Deepak,

We have configured 6000 port in scot only.and please find the below updated details.

Log	Service Name/Port

HTTP	8000
SMTP	1352
HTTPS	44300

icm/server_port_0	PROT=HTTP,PORT=80$$
icm/server_port_1	PROT=SMTP,PORT=1352,TIMEOUT=180
icm/server_port_2	PROT=HTTPS, PORT=443$$

In our Lotus notes (mail Server)using port:6000 for out going mails and 1352 is incoming mails.

Regards,

Rbk

[former_member188883]

Hi Rbk,

Please check routing is correctly maintained like

<user>@hostname.com -> Client 200 on <hostname>

You can perform a small test

Send an email from your mailbox to <user>@<hostname.com>

Check whether emails are appearing in Lotus Mail server and dispatched to right host.

Check default domain has been maintained.

Perform test using telnet using link http://scn.sap.com/community/netweaver-administrator/blog/2013/10/31/testing-sap-smtp-service

Hope this helps.

Regards,

Deepak Kori

[former_member280828]

Hi Deepak,

Where should I maintain above routing in SAP or mail server. I asked to Lotus team said it is impossible to add routing in Lotus server.

And I ahve tested as you suggested,i got below messge.

Delivery Failure Report

Your message:    test

was not delivered to:    user@hostname(I have mentioned our server host name)

because:    5.1.2 - Bad destination host 'DNS Hard Error looking up -hostname- (MX):  NXDomain' (delivery attempts: 0)

And default domain has already maintained.

Regards,

Rbk

[former_member188883]

Hi Rbk,

From SAP side your have done all the configuration.

Error which you get is related to Mail server. As I already shared Lotus relation configuration document in my response earlier, request you to use the same along with Lotus Administrator.

Hope this helps.

Regards,

Deepak Kori

[Former Member]

Hi RBk,

Can you use one port for sending and recieving both from lotus notes and see. I can see you have used SMTP 1352  for incoming but can you use one and try.

Did you try are you getting incoming mails as of now.

Regards,

Deepanshu Sharma

[Former Member]

Rbk B wrote:

Where should I maintain above routing in SAP or mail server. I asked to Lotus team said it is impossible to add routing in Lotus server.

And default domain has already maintained.

You need to create a forwarding rule between SMTP server and SAP SMTP server for default domain maintained. It is responsibility of Lotus team.

[former_member280828]

Hi Deepak Kori,

I have checked with Lotus team,already enabled  SMTP routing in our Lotus server.

But still we are not receiving emails in SAP MAIL box.

we are using 1352 is incoming mail port on our lotus server.

Regards,

Rbk

[Former Member]

Excellent document about SMTP configuration .

[former_member280828]

Hi ,

Please find the below parameters and SMICM.

icm/server_port_0                           PROT=HTTP,PORT=80$$

icm/server_port_1                           PROT=SMTP,PORT=25$$

icm/server_port_2                           PROT=HTTPS, PORT=443$$

icm/server_port_3                           PROT=SMTP,PORT=1352

is/SMTP/virt_host_0                       *:1352;

Log                Service

HTTP               8000

SMTP               2500

HTTPS              44300

SMTP               1352

1352 is the our SMTP port for incoming mails.

Regards,

Rbk

[former_member188883]

Hi Rbk,

1) As part of the config, our server admins have set up a rule on mail server to forward specific emails to SAP system

2) Check whether Lotus notes can send emails on port 1352

3) As an additional check refer configuration in blog

Regards,

Deepak Kori

[former_member280828]

Hi Deepak Kori,

Can you please provide links/directions on how to setup routing rules on (lotus)mail server to forward specific requests to SAP system.

Regards,

Rbk

[former_member188883]

Hi Rbk,

Ideally your Lotus Administrator should be able to help you out on this.

For your knowledge I can share below links

IBM Lotus Domino and Notes Information Center

Lotus Domino Administrator 6 Help - Configuring Domino to send and receive mail over SMTP

Hope this helps.

Regards,

Deepak Kori

[former_member280828]

Hi Deepak Kori,

can I add below(OSS note 455140) routing rules on lotus mail server?

5. Settings on the mail server (SAP-external configuration)

To be able to receive mails in the SAP system, you need to set your mail server so that certain mail addresses are forwarded to one or several SAP systems or clients. For this purpose, you need to define routing rules that assign a mail host and/or port to address areas (generic address parts, usually the domain), for example:

      *@crm-prod.company.com  -->  SAPWASHost:25000

      *@crm-test.company.com  -->  SAPWASHost:25001

For more information about the exact setting procedure, see the mail server documentation. Note 546147 describes where the documentation can be found for the Microsoft Exchange 2000 Server, and what to do if your mail server does not allow routing to ports other than port 25.

Regards,

Rbk

[former_member188883]

Hi Rbk,

Yes a similar configuration has to be done on the mail server.

Please implement it and post the results.

Regards,

Deepak Kori

[former_member280828]

Hi,

I have contacted with Mail (Lotus) Team,they said  this is not possible adding routing rules in IBM Lotus Notes 8.5.

Regards,

Rbk

[former_member188883]

Hi Rbk,

By default, Domino uses Notes routing only and is not configured for SMTP routing. SMTP routing can be enabled using the solution in the link.

Please sit with your Lotus Administrator along with the link below

IBM Lotus Domino and Notes Information Center

Hope this helps.

Regards,

Deepak Kori

[former_member188883]

Hi,

Could you share what parameters have been set in instance profile.

Also share screen shot for smicm

Regards,

Deepak Kori

[Former Member]

Hi

Have you checked whether the port is open between your SAP and Lotus notes. Usually for SMTP port should be 25.

Check the below URL and note hope it helps.

http://www-12.lotus.com/ldd/doc/uafiles.nsf/70817c90542892178525695b0051105c/fe24d2368be03dfc85256c5...

1043570 - One to One Email Setup, Settings and Notes

Regards,

Deepanshu Sharma