BO Mobile with HTTPS

[Former Member]

Hi Mobile Experts,

we need you valuable inputs to solve one of issue in the Mobile devices.

we are in SAP BI 4.0 SP6 and we have Enabled Business objects environment to access thorough the internet(https) and intranet(http).

Our MObile BI service product version is productVersion="14.0.6.1036;

Mobile client version 5.1.32 in Android and 5.1.8  in IOS.

we have noticed below issue when we connect to BO environment from the internet.(https)

MOB06031 when trying to connect to BI 4.0 server from SAP BI Mobile App using HTTPS. Mobile client is requesting forPersonal Information Exchange (.pfx) of CA SSL of Web url.

where ever same client is connecting to the BO environment in intranet (http) and working fine.

we have gone through few of the notes for the same issue

http://service.sap.com/sap/support/notes/1658001

http://service.sap.com/sap/support/notes/1962026

1)

it was suggested to installo root certificate of web server to be installed in Mobile Device.

or

2)

Remove the proxy configuration from Mobile Device OR add https://<servername>:8080/ under browser's exception list.

I will be working wih web hosting team to have the root certificate of web server as peremenant solution.( 1st option)

in the meanwhile can any one explain how to Remove the proxy configuration from Mobile Device OR add https://<servername>:8080/ under browser's exception list in the Mobiel Device.( Andriod and IOS)

I would request you to share experience to get of my issue

Below are the screenshots.

[Former Member]

Can you connect with your regular HTTP URL? This looks like you are not in the VPN and most likely a firewall issue.  Check after connecting after you are in the network using mobile VPN.

We are on the same version and have setup the HTTPS for mobile which works just fine. We are using the load balancer  to upload the SSL certificate.

[Former Member]

Hi Durga,

in intranet we will have HTTP it is working fine.

in Internet HTTPS. issue occurs.

Previously we are using the mobile client version which less than 5.1 Release. we never had any issue with HTTP or HTTPS.

Today we have upgraded mobile client to 5.1.32. And issue started occurring.

we are not using any VPN to connect. our web url is enabled in internet to access the reports.

Note:we have verified the web url in the internet by connecting it from other system which is out of our network. There launchpad/CMS are working fine without having any issue with HTTPS.

Only issue in Mobile Device.

Refer the below notes to have some more information.

http://service.sap.com/sap/support/notes/1658001

http://service.sap.com/sap/support/notes/1962026

[Former Member]

Hello

Could you pleas check my issue.

[Former Member]

HI JRK,

it seems this might be a issue in the new version, if you say it was working fine.

check the HTTPS url by opening it on your safari browser on ipad, to check if connectivity is an issue?

if it works , this means the SAP BI ap version may be the problem.

Regards,

Atul B

[Former Member]

I agree with   Atul Bhagwat it appears to be a issue with this version.. We are on 5.1.6 so could not check this for sure.

Can you check if you can connect fine with any devise which is on a earlier release of the client app?

May be creating a support message will be helpful in this case.