GATP for Services in CRM?

[Former Member]

Hello Gurus,

I just want to know if these scenarios are possible within horizon of APO GATP.

1. Service quotations & reservations entered in CRM, if any spare part is required in case, a reservation creation triggered from CRM system to ECC. In such a case, can we have GATP while reservation in CRM? Reservation will be created in ECC only, but is triggered from CRM. Just want to know if this is feasible.

2. If GATP for reservation is not feasible, how can we have service orders linked to GATP? Are the settings different than settings for standard order in CRM?

Please guide.

thansk,

AP.

[Former Member]

Hi AP,

Reservations can happen in ECC by gATP.

Scenario is below for reservations..

When you create a service order a KB (Consignment Fill Up) order will be created in backend and it will perform gATP check, Reservation can happen.

Also System sales orders can be created based on CRM Quotations and they can be ATP relevant and reservations can be done based on sales orders.

Hope this helps.

Thanks,

Bala.

[Former Member]

Hello All,

Can you please guide me if such a scenario is possible? Services to be entered in CRM and service parts to be checked for availability in GATP.

Thanks,

AP