Error opening Mandate Attachment

[former_member242326]

Hello,

We implemented SEPA Mandates in our SAP system.

We stored the signed SEPA mandates as PDF file and attached it to the customer.

When I am trying to view the PDF file, I am getting an error.

Not all users get this error, so I guess it is related to the location where SAP is temporarely trying to save the attachment.

SAP wants to save the file in C:\WINDOWS\SYSTEM32

I get the SAP GUI security window, in which I have to grant access to the location.

I did find out that with transaction SO21 I can change the work directory, that is actually stated to C:\WINDOWS\SYSTEM32

I changed the value, but after that, SAP still is trying to save the file in de WINDOWS directory.

I think that if another location is being used, the error will be solved.

How can I change the file location where attachments are saved to open it?

Is cache memory here an issue?

Thanks in advance.

[former_member242326]

Hello,

Still facing this problem, but I do have some extra information.

I did use transaction SE16N to download some data to Excel (local file, spreadsheet).

I noticed that location C:\WINDOWS\SYSTEM32 was proposed by SAP to store the Excel file.

In that window, I changed the location to some network location and saved the Excel file.

After that, I tried to open a Mandate attachment (PDF format) and now SAP was using the network location to store it and after that, the PDF document was visible.

Now my question is: Where does SAP store the download location?

Is that in some .INI file?

After logoff SAP doesn't have the specified network location anymore, but the windows directory again.

We have a shared location for the SAP GUI, could that be the problem?