on 02-26-2014 4:45 PM
Hi Experts,
Can you please let me know if it's possible to put SLA on hold (Stop the clock of the SLA) if the status of the ticket is 'Waiting'?
Many ticketing software provides such functionality so that SLA flag shows the correct status.
Shai
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Yes it is possible.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.