Error while accessing Promotion Management
I am running BI 4.1 SP2. While trying to access Promotion Management in the CMC, I am getting the following error:
Sorry, Promotion Management application is unable to process your request.
The error from the server is: Unable to retrieve the root LCM folder. Please check if you have sufficient rights to perform promotion management.
And I am unable to see or create any jobs.
Any ideas on what could be wrong and how to solve it please?
In the CMC in folders you should have "All Folders" - this folder should map to "Public Folders" in the BILaunchpad.
As you can see in both my screenshots, you should have a folder called LCM and in there a folder called Promotion Jobs.
The LCM folder should NOT be deletable, but we've seen occasions where that does happen and also, if moved into another sub-folder, this can cause problems.
Recreating the LCM folder and subfolder is NOT going to fix the issue since you need them to have a specific CUID.
I don't know how to fix this off the top of my head - so please open a support incident and we'll gladly help you get this fixed. (If note 1916832 isn't the right one to fix this issue.)