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Error while accessing Promotion Management

Hello all,

I am running BI 4.1 SP2. While trying to access Promotion Management in the CMC, I am getting the following error:


Sorry, Promotion Management application is unable to process your request.

The error from the server is: Unable to retrieve the root LCM folder. Please check if you have sufficient rights to perform promotion management.


And I am unable to see or create any jobs.

Any ideas on what could be wrong and how to solve it please?



Former Member
Former Member replied


In the CMC in folders you should have "All Folders" - this folder should map to "Public Folders" in the BILaunchpad.

As you can see in both my screenshots, you should have a folder called LCM and in there a folder called Promotion Jobs.

The LCM folder should NOT be deletable, but we've seen occasions where that does happen and also, if moved into another sub-folder, this can cause problems.

Recreating the LCM folder and subfolder is NOT going to fix the issue since you need them to have a specific CUID.

I don't know how to fix this off the top of my head - so please open a support incident and we'll gladly help you get this fixed. (If note 1916832 isn't the right one to fix this issue.)


Kind regards,

Patrick Bulteel

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