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Error while accessing Promotion Management

Hello all,

I am running BI 4.1 SP2. While trying to access Promotion Management in the CMC, I am getting the following error:

"

Sorry, Promotion Management application is unable to process your request.

The error from the server is: Unable to retrieve the root LCM folder. Please check if you have sufficient rights to perform promotion management.

"

And I am unable to see or create any jobs.

Any ideas on what could be wrong and how to solve it please?

Thanks,

Sudarshan

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Former Member
Former Member replied

Hi,

In the CMC in folders you should have "All Folders" - this folder should map to "Public Folders" in the BILaunchpad.

As you can see in both my screenshots, you should have a folder called LCM and in there a folder called Promotion Jobs.

The LCM folder should NOT be deletable, but we've seen occasions where that does happen and also, if moved into another sub-folder, this can cause problems.

Recreating the LCM folder and subfolder is NOT going to fix the issue since you need them to have a specific CUID.

I don't know how to fix this off the top of my head - so please open a support incident and we'll gladly help you get this fixed. (If note 1916832 isn't the right one to fix this issue.)

--

Kind regards,

Patrick Bulteel

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