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Cannot send survey to Reporter

Former Member
0 Kudos

Hello gurus,

I am trying to configure Survey Suite.

1. Created a survey and generated a link to it and the survey URL was working.

2. Created a Mail Form and added the survey URL to it.

When a reporter confirms a message, in scheduled action I can see "Send Survey" but it is displayed with red light, which says "No survey hyperlink in the Mail Form" though I inserted the survey URL to the Mail Form.

Please help me on resolving my issue.

Best regards,

Zhanbolat Abseitov

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
0 Kudos

The issue resolved by myself

ferdi_kabagac
Explorer
0 Kudos

Hello Zhanbolat,

I got the same issue. Could you share the solution please?

Best regards,

Ferdi Kabagac

Former Member
0 Kudos

Hi!

I found the solution on this thread:

At the end mentions that on your mail form you have to add the hyperlink with this exact description: "Customer Satisfaction Survey".

Quoting him "This link description is a standard mail form attribute and cannot be replaced by free text"

Hope this helps

Maria Valdes

ferdi_kabagac
Explorer
0 Kudos

Hi Maria,

that is right.

In the text element of your mailform you have to insert the attribute 'Customer Satisfaction Survey Link' from the attribute category 'Additional Attributes'.

This attribute is in the class CL_IM_CRM_ESSC_SRV_SVY.

Best regards,

Ferdi