IT Servicemanagement - Guided Procedure

[Private_Member_19084]

Hi experts,

I did read about, that there is also the possibility to create guided procedures in IT-Servicedesk Solman 7.1.

I mean, that I can create a guided procedure, in which the end user can go step by step and create with this an incident or request for change.

But where can I find a guide for this?

In attachment you can see from SAP Solution Manager Demo System, what I mean:

Kind regards

[Private_Member_19084 · Accepted solution]

Hello everyone,

does noone know how to create this guided procedure for creating incidents/change requests?

Kind regards

[Former Member · Accepted solution]

Hi,

are you referring this?

Thanks

Jansi

[Former Member]

Hi,

Guided procedure is part of technical administration, where technical monitoring, RCA, IT Task management involved, hence you can create guided procedure from techmon, rca workcenters.

Guided Procedure Authoring (GPA) - SAP Solution Manager - SAP Library

could you please check, if can update the link where did you read about IT service management integration with GPA.

Thanks

Jansi

[Private_Member_19084]

Hello Jansi,

this is from official SAP site.

http://www.sdn.sap.com/irj/scn/index?rid=/webcontent/uuid/502f62ea-c57a-2f10-87ba-e41e55c3d530

Please click on "create indicent" and you can see the demo system, in which you can use a guided procedure for the creation of incidents.

Kind regards