SAP SOLMAN 7.1 service desk configuration prerequisites

[Former Member]

Hi All,

I am new to SOLMAN 7.1.

Could you tell me the  prerequisites for service desk configuration in satellite systems!!!

I have put it in the google. But not getting the thing which i want.

Please share the URL for service desk configuration, If you people know. Please send the document to my e mail id.

nethaji

Message was edited by: Jason Lax --> Personal contact information removed.

[prakhar_saxena]

Hi

you can check below for step by step configuration

Overview - Part 1

Overview - Part 2

please note - you don't need to copy all transaction types if you want just incident management. So copy only SMIN to ZMIN or YMIN. Unless you want full ITSM setup

also check below for business roles which is new concept in solman 7.1

How to configure- Business Roles and Authorizations

How to configure- Multilevel Categorization

also some my blogs for buisness roles customization

Quick Tip : Customizing Business Role in Solution Manager 7.1 ITSM Part 1

Quick Tip : Customizing Business Role in Solution Manager 7.1 ITSM Part 2

hope above helps

Regards

Prakhar

[former_member187565]

Hi Nethaji,

Please go through the configuration guide in service market place.

-> service.sap.com/instguides (requires valid s user)

-> SAP Components

-> SAP Solution Manager  -> Release 7.1

-> Additional guides - ITSM

Regards,

Rafikul

[former_member45419]

Hi Nethaji,

Pls refer below links for similar scenario,

Service desk configuration on solman 7.1 | SCN

https://scn.sap.com/thread/3217904

Solution Manager 7.1 - Solution Manager - SCN Wiki

Regards

Nayeem