Solution Manager 7.1 stack upgrade preprocessing phase shadow_IMPORT_INC running long time

[Former Member]

Hi Guys ,

I'm performing Solution manager 7.1 stack upgrade  using SUM currently at preprocessing "shadow_Import_inc phase  running since last 7hours with out any update I tried to stop the update using sum options it prompts "  stopping of sum process not possible "  . is this the actual behaviour  or something went wrong withthe upgrade .

Even i tried to implement  oracle parameter "_use_zero_copy_io=false" but can't stop the sum process runningg now .

kindly share your suggesstions regarding the above scenario .

[sunny_pahuja2 · Accepted solution]

Hello,

Check if you are hit by the problem mentioned in SAP KBA 1738989.

You can also refer to SAP KBA 1945399.

Thanks,

Sunny

[Former Member]

Thanks Sunny

Issue resolved I have stooped SUM and implemented oracle parameter