Issue: Link Destop Lumira to Lumira Cloud

[nicolas_morales]

Hi,

I am trying to connect the destop application to my Lumira Cloud Account but when I try to do so I get an error message "Check your connections"

Question 1: The user name I have in SAP Sign in is different than my user id. Which one should I use? (I've tried both but I keep having the same issue)

Question 2: Today I 've reseted the password for SAP Sign In. Does it take any time to replicate?

Question 3: If it replicates automatically. Can you please let me know how can I solve the "check your connections" issue?

Thanks in advance!

Nicolas

[Former Member]

Hey Nicolas,

Thanks for posting -- I didn't see that you were internal before.

We will revert this issue internally.

For those with similar incidents, please refer to these similar posts:

//bijan