Update SolMan Incident with text via Function Module or Webservice ?

[sebastian_hockmann2]

Hello.

we searching for a way to update a SolMan Incident with specific text.

This should be done via an external Application via RFC.

Are there any suitable Function modules, classes or webservice to do so ?

Thanks a lot,
Sebastian

[Former Member]

HI,

Release Web Service

Step:

Transaction: WS_CONFIG.

• 1. Select service ICT_SERVICE_DESK_API and variant ICT_SERVICE_DESK_API.

• 2. Choose Create or Web Service -> Create

• 3. Save your entries.

Create a communication User.    

• SAP_SUPPDESK_ADMIN

• SAP_SUPPDESK_INTERFACE

Create Logical PortTransaction: LPCONFIG.     

• 1. Choose proxy class CO_PCICT_SERVICE_DESK_API

• 2. Specify a logical port name

• 3. Choose Create

• 4. Enter a description

• 5. Choose the Call Parameters tab

• 6. Enter the URL for the call to the external web service (I entered BMC Remedy WSDL)

• 7. Check and save your entries

• 8. Activate the logical port

(But I wonder if I've set up correct logical port, here I attach my SAP Screen on this step: http://i43.tinypic.com/15g3vie.jpg)Must I create RFC Connection first instead entering the WSDL URL?

• Configure the Interface.*

Transaction: ICTCONF.

Click on "Add" button.

Enter an External System Name

Choose the logical Port created in the preceding Step.

BR

Bakhtiyar Jaikbayev

[sebastian_hockmann2]

Hello Bakhtiyar,

sounds good.

But is there a (reomote) function module to pass a text to an incident ticket ?

BR,
Sebastian