Solution Manager 7.1 Configuration items

[somogyvari_gabor]

Hi!

I need a little help. we are after a solution manager upgrade for 7.1

We are trying to set the incident management for Webui. But when we
try to create a new incident, the configuration item droplist is empty.

Can we generate automatically these items, or we have to do some
customizing? On the other hand, shall we define a product category
as well?

Thanks in advance,

Gábor

[Former Member · Accepted solution]

Hi Gabor,

Please run SOLMAN_SETUP steps intial,Basic Configuration and Managed System setup. Then you need run through the self guided procedure for ITSM in SOLMAN_SETUp ...

THen you will be able to use the Incident management.

Thanks,

Jagadish.

[somogyvari_gabor · Accepted solution]

Hi Jagadish,

If I go through the config step you mentioned, it will create automatically the LMDBs and CMDBs
as well?

Thanks in advance,

Gábor

[Vivek_Hegde · Accepted solution]

Hi Gabor,

The configuration Items belong to ALM_ROOT category and below is the hierarchy that need to be created

  ALM        Application Infrastructure Materials

   |-- ALM_ROOT        Root Category

    |-- ALM_OBJ        Objects

       |-- ALM_OBJ_7001    LMBD Objects

       |-- ALM_OBJ_7002    CMDB Objects

       |-- ALM_OBJ_7003    Database (LMDB)

       |-- ALM_OBJ_7004    Host (LMDB)

This can be created in the following activity in solman_setup;

Vivek

[somogyvari_gabor · Accepted solution]

Hi Vivek,

This step you mentioned has done. The corresponding hierarchy has created.

What could be the next step?

Thanks in advance,

Gábor

[Vivek_Hegde · Accepted solution]

Now you can create a Configuration Items for LMDB and CMDB entries. A reference object is a product or an installation for which a service or change is requested.

1) For LMDB objects: Transaction code IB_GEN is used to create Configuration Items.

2) For CMDB objects: Report AI_CRM_IBASE_CMDB_GENERATE_71 is used to create Configuration Items

Reference Objects - Change Request Management - SAP Library

Regards,

Vivek

[somogyvari_gabor · Accepted solution]

Thank you!