cancel
Showing results for 
Search instead for 
Did you mean: 

vendor evaluation cost of notification

Former Member
0 Kudos

Hi,

    I am trying to set up vendor evaluation and want to take the cost of a notification into account. Std SAP allows me to assign an average cost to close a notification type. However the actual cost of closing a notificaiton from end to end could vary from notification to notification. Is there a better way to assign the actual cost of every notification for a vendor and use it in the quality score rather than using this average ? Something like using a QM order and booking the cost of every notificaiton on the QM order and then using that actual cost to score the vendor.

Thanks

GS

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
0 Kudos

try exit QLIB0002 Determination of complaint score for vendor evaluation

EXIT_SAPLQLIB_004

to build ur logic