ITSM - User Status Configuration

[Former Member]

Hi all,

I'm trying to configure our incident and problem transaction types to use our defined status values.

I've added the user statuses in through the IMG, and when I go to save, I get the following message:

Diagnosis

You specified in the procedure control of status CONF and status CANC that both statuses be replaced by the procedure 'Close'. Both statuses have a status number.

System Response

When the procedure 'Close' runs, the System will try to set statuses CONF and CANC. They cannot be active at the same time because they both have status numbers so the entry is rejected.

Procedure

• Delete one of the two statuses
       or
• give only one of the statuses a status number
       or
• change the procedure control.

Now, we need to use both of these statuses so I'd like to change the procdeure control. I'm just not sure where to do that. Any thoughts?

[Former Member]

This issue seems to have resolved itself. Not quite sure what, if anything, I did but now all statuses that I need to be showing are showing. Thanks for the input!

[Former Member]

Hello Nicholas,

Please share from SE16 table name TJ30 list of available status.

Did you try to change status numbers ?

System Response

When the procedure 'Close' runs, the System will try to set statuses CONF and CANC. They cannot be active at the same time because they both have status numbers so the entry is rejected.

BR,

K.

[Former Member]

Here are the values:

355 ZMIN0001    E0001   X    10 25  10  01 01 SLFN OPEN NEW New
355 ZMIN0001    E0002         21 70  20  01 01 SLFN INPR ESTM IP - 2 Estimation
355 ZMIN0001    E0003         30 60  20  01 01 SLFN RELE CACT Customer Action
355 ZMIN0001    E0004         22 70  20  01 01 SLFN INPR FUNC IP - 3 Functional
355 ZMIN0001    E0005         50 60  20  01 01 SLFN INPR SPRV Proposed Solution
355 ZMIN0001    E0008         60 60  20  01 01 SLFN FINI CONF Confirmed
355 ZMIN0001    E0009         23 70  20  01 01 SLFN INPR DEVL IP - 4 Development
355 ZMIN0001    E0010         90 90  15  01 01 SLFN FINI WTDR Withdrawn
355 ZMIN0001    E0011         00 00  00  00 00 SLFN  IRTE IRT Exceeded
355 ZMIN0001    E0012         00 00  00  00 00 SLFN  IRTW IRT Warning
355 ZMIN0001    E0013         00 00  00  00 00 SLFN  MPTE MPT Exceeded
355 ZMIN0001    E0014         00 00  00  00 00 SLFN  MPTW MPT Warning
355 ZMIN0001    E0015         20 70  20  01 01 SLFN INPR ANLY IP - 1 Business Analysis
355 ZMIN0001    E0016         24 70  20  01 01 SLFN INPR TEST IP - 5 Test
355 ZMIN0001    E0017         25 70  20  01 01 SLFN INPR IMPL IP - 6 Implementation
355 ZMIN0001    E0018         35 35  10  01 01 SLFN INPR HOLD On Hold
355 ZMIN0001    E0019         40 60  20  01 01 SLFN INPR SAP1 Sent to SAP
355 ZMIN0001    E0020         70 70  10  01 01 SLFN FINI CANC Cancelled