I am getting an error while installing hana studio on my system

[Former Member]

Hi All,

I am trying to install  the haha studio SAP HANA 70 Client Win64 ,but i am getting some c++ runtime error.below is the detailed log mentioned as below:

13:35:05.401 - INFO:   Installing signal handler

13:35:05.401 - INFO:     Handler for signal INT

13:35:05.401 - INFO:     Handler for signal PIPE

13:35:05.401 - INFO:     Handler for signal ABRT

13:35:05.401 - INFO:     Handler for signal FPE

13:35:05.401 - INFO:     Handler for signal QUIT

13:35:05.401 - INFO:   ---------------------------------------------------------

13:35:05.401 - INFO:   System Information

13:35:05.401 - INFO:   ---------------------------------------------------------

13:35:05.267 - INFO:     Operating System: Windows

13:35:05.267 - INFO:     Architecture    : AMD64

13:35:05.267 - INFO:     Version         : Windows 7 / Server 2008 R2

13:35:05.267 - INFO:     Subversion      : Service Pack 1

13:35:05.267 - INFO:     Cpu features    : sse sse2 cmpxchg16b

13:35:05.267 - INFO:     Host Name       : OWNER-PC

13:35:05.401 - INFO:   ---------------------------------------------------------

13:35:05.401 - INFO:   END: System Info

13:35:05.401 - INFO:   ---------------------------------------------------------

13:35:05.402 - INFO:   ---------------------------------------------------------

13:35:05.402 - INFO:   Installer Information

13:35:05.402 - INFO:   ---------------------------------------------------------

13:35:05.402 - INFO:     Running as gui application

13:35:05.402 - INFO:     -------------------------------------------------------

13:35:05.402 - INFO:     Program Call Information

13:35:05.402 - INFO:     -------------------------------------------------------

13:35:05.402 - INFO:       Caller program name is hdbsetup

13:35:05.402 - INFO:       Command line arguments:

13:35:05.402 - INFO:       Current directory: C:\Program Files\SAPHANA\SAP HANA 70 Client Win64

13:35:05.402 - INFO:       Installer directory: C:\Program Files\SAPHANA\SAP HANA 70 Client Win64\instruntime

13:35:05.402 - INFO:       Pid is 6872

13:35:05.402 - INFO:     -------------------------------------------------------

13:35:05.402 - INFO:     END: Program Call Information

13:35:05.402 - INFO:     -------------------------------------------------------

13:35:05.402 - INFO:     -------------------------------------------------------

13:35:05.402 - INFO:     Environment Dump

13:35:05.402 - INFO:     -------------------------------------------------------

13:35:05.402 - INFO:       ALLUSERSPROFILE = C:\ProgramData

13:35:05.402 - INFO:       APPDATA = C:\Users\SAP\AppData\Roaming

13:35:05.402 - INFO:       ASL.LOG = Destination=file

13:35:05.402 - INFO:       CLASSPATH = .;C:\Program Files (x86)\Java\jre6\lib\ext\QTJava.zip

13:35:05.402 - INFO:       COMMONPROGRAMFILES = C:\Program Files\Common Files

13:35:05.402 - INFO:       COMMONPROGRAMFILES(X86) = C:\Program Files (x86)\Common Files

13:35:05.402 - INFO:       COMMONPROGRAMW6432 = C:\Program Files\Common Files

13:35:05.402 - INFO:       COMPUTERNAME = OWNER-PC

13:35:05.402 - INFO:       COMSPEC = C:\Windows\system32\cmd.exe

13:35:05.402 - INFO:       FP_NO_HOST_CHECK = NO

13:35:05.402 - INFO:       HOMEDRIVE = C:

13:35:05.402 - INFO:       HOMEPATH = \Users\SAP

13:35:05.402 - INFO:       LOCALAPPDATA = C:\Users\SAP\AppData\Local

13:35:05.402 - INFO:       LOGONSERVER = \\OWNER-PC

13:35:05.402 - INFO:       NUMBER_OF_PROCESSORS = 2

13:35:05.402 - INFO:       ONLINESERVICES = Online Services

13:35:05.403 - INFO:       OS = Windows_NT

13:35:05.403 - INFO:       PATH = C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Broadcom\Broadcom 802.11\Driver;C:\Program Files (x86)\Windows Live\Shared;C:\Program Files (x86)\QuickTime\QTSystem\

13:35:05.403 - INFO:       PATHEXT = .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC

13:35:05.403 - INFO:       PCBRAND = Pavilion

13:35:05.403 - INFO:       PLATFORM = MCD

13:35:05.403 - INFO:       PROCESSOR_ARCHITECTURE = AMD64

13:35:05.403 - INFO:       PROCESSOR_IDENTIFIER = Intel64 Family 6 Model 23 Stepping 10, GenuineIntel

13:35:05.403 - INFO:       PROCESSOR_LEVEL = 6

13:35:05.403 - INFO:       PROCESSOR_REVISION = 170a

13:35:05.403 - INFO:       PROGRAMDATA = C:\ProgramData

13:35:05.403 - INFO:       PROGRAMFILES = C:\Program Files

13:35:05.403 - INFO:       PROGRAMFILES(X86) = C:\Program Files (x86)

13:35:05.403 - INFO:       PROGRAMW6432 = C:\Program Files

13:35:05.403 - INFO:       PSMODULEPATH = C:\Windows\system32\WindowsPowerShell\v1.0\Modules\

13:35:05.403 - INFO:       PUBLIC = C:\Users\Public

13:35:05.403 - INFO:       QTJAVA = C:\Program Files (x86)\Java\jre6\lib\ext\QTJava.zip

13:35:05.403 - INFO:       SESSIONNAME = Console

13:35:05.403 - INFO:       SYSTEMDRIVE = C:

13:35:05.403 - INFO:       SYSTEMROOT = C:\Windows

13:35:05.403 - INFO:       TEMP = C:\Users\SAP\AppData\Local\Temp

13:35:05.403 - INFO:       TMP = C:\Users\SAP\AppData\Local\Temp

13:35:05.403 - INFO:       USERDOMAIN = Owner-PC

13:35:05.403 - INFO:       USERNAME = SAP

13:35:05.403 - INFO:       USERPROFILE = C:\Users\SAP

13:35:05.403 - INFO:       WINDIR = C:\Windows

13:35:05.403 - INFO:     -------------------------------------------------------

13:35:05.403 - INFO:     END: Environment Dump

13:35:05.403 - INFO:     -------------------------------------------------------

13:35:05.403 - INFO:   ---------------------------------------------------------

13:35:05.403 - INFO:   END: Installer Information

13:35:05.403 - INFO:   ---------------------------------------------------------

13:35:05.404 - INFO:   Detecting installation kit

13:35:05.406 - INFO:     Using manifest file 'C:\Program Files\SAPHANA\SAP HANA 70 Client Win64\client\manifest'

13:35:05.411 - INFO:     SAP HANA Database Client installation kit detected.

13:35:05.411 - INFO:   ---------------------------------------------------------

13:35:05.411 - INFO:   Looking for installation packages in 'C:\Program Files\SAPHANA\SAP HANA 70 Client Win64\client'

13:35:05.411 - INFO:   ---------------------------------------------------------

13:35:05.412 - INFO:     Looking for Microsoft C/C++ runtime redistributable

13:35:05.414 - INFO:       Scanning for installed Visual C++ runtimes

13:35:05.420 - INFO:         Found Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148

13:35:05.421 - INFO:         Found Microsoft Visual C++ 2005 Redistributable (x64) - 8.0.61000

13:35:05.423 - INFO:         Found Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 - 8.0.51011

13:35:05.425 - INFO:         Found Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161

13:35:05.426 - INFO:         Found Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570

13:35:05.427 - INFO:         Found Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

13:35:05.428 - INFO:         Found Microsoft Visual C++ 2005 Redistributable (x64) - 8.0.56336

13:35:05.430 - INFO:         Found Microsoft Visual C++ 2005 Redistributable (x64) - 8.0.59192

13:35:05.432 - INFO:         Found Microsoft Visual C++ 2005 Redistributable (x86) - 8.0.61001

13:35:05.433 - INFO:         Found Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

13:35:05.434 - INFO:         Found Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

13:35:05.436 - INFO:         Found Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17

13:35:06.728 - INFO:       Found Microsoft C/C++ runtime redistributable 'msdev2005SP1_vcredist_x64.exe' (2.0.50727.4053)

13:35:06.728 - INFO:       Skipping 'msdev2005SP1_vcredist_x64.exe'

13:35:10.776 - INFO:       Found Microsoft C/C++ runtime redistributable 'msdev2010_vcredist_x64.exe' (10.0.30319.01)

13:35:10.776 - INFO:       No runtime for Visual 2010 x64 installed

13:35:10.776 - INFO:     Checking archive CLIENTINST.TGZ

13:35:12.207 - INFO:       Name = Client Installer

13:35:12.207 - INFO:       Id = clientInstaller

13:35:12.207 - INFO:       Version = 1.00.70.00 Build 0386119-1510

13:35:12.207 - INFO:       Make Id = 1342683

13:35:12.207 - INFO:       Number of Files = 32

13:35:12.207 - INFO:       Size = 20.898 mb

13:35:12.207 - INFO:       Description = Client Installer

13:35:12.207 - INFO:       Checksum = c7027a6f60aee0da76b829f176500c73

13:35:12.207 - INFO:     Checking archive JDBC.TGZ

13:35:12.208 - INFO:       Name = JDBC

13:35:12.208 - INFO:       Id = jdbc

13:35:12.208 - INFO:       Version = 1.00.70.00 Build 0386119-1510

13:35:12.208 - INFO:       Make Id = 1342683

13:35:12.208 - INFO:       Number of Files = 1

13:35:12.209 - INFO:       Size = 0.759 mb

13:35:12.209 - INFO:       Description = JDBC Driver

13:35:12.209 - INFO:       Checksum = 33d485c06df7470893d46d740ae784e1

13:35:12.209 - INFO:       Requires = manifest

13:35:12.209 - INFO:     Checking archive ODBC.TGZ

13:35:12.213 - INFO:       Name = ODBC

13:35:12.213 - INFO:       Id = odbc

13:35:12.213 - INFO:       Version = 1.00.70.00 Build 0386119-1510

13:35:12.213 - INFO:       Make Id = 1342683

13:35:12.213 - INFO:       Number of Files = 10

13:35:12.213 - INFO:       Size = 27.665 mb

13:35:12.213 - INFO:       Description = ODBC Driver

13:35:12.213 - INFO:       Checksum = 78e4a3d811463fe31c8aa2679f49f431

13:35:12.213 - INFO:       Requires = manifest

13:35:12.213 - INFO:       Debug Archive = ODBC.DEBUG.TGZ

13:35:12.213 - INFO:     Checking archive ODBO.TGZ

13:35:12.215 - INFO:       Name = ODBO

13:35:12.215 - INFO:       Id = odbo

13:35:12.215 - INFO:       Version = 1.00.70.00 Build 0386119-1510

13:35:12.215 - INFO:       Make Id = 1342683

13:35:12.215 - INFO:       Number of Files = 6

13:35:12.215 - INFO:       Size = 1.997 mb

13:35:12.215 - INFO:       Description = OLE DB for OLAP

13:35:12.215 - INFO:       Checksum = e5cd01a9dd69f6264beca38020a684e8

13:35:12.215 - INFO:       Requires = sqldbc

13:35:12.216 - INFO:     Checking archive PYDBAPI.TGZ

13:35:12.217 - INFO:       Name = Python DB API

13:35:12.217 - INFO:       Id = pydbapi

13:35:12.217 - INFO:       Version = 1.00.70.00 Build 0386119-1510

13:35:12.217 - INFO:       Make Id = 1342683

13:35:12.217 - INFO:       Number of Files = 5

13:35:12.217 - INFO:       Size = 24.030 mb

13:35:12.217 - INFO:       Description = Python DB API

13:35:12.217 - INFO:       Checksum = 57e2124e7a51475b201e392cfdecf8a0

13:35:12.218 - INFO:       Requires = manifest

13:35:12.218 - INFO:       Debug Archive = PYDBAPI.DEBUG.TGZ

13:35:12.218 - INFO:     Checking archive PYTHON.TGZ

13:35:12.271 - INFO:       Name = Python Runtime

13:35:12.271 - INFO:       Id = pythonRuntime

13:35:12.271 - INFO:       Version = 1.00.70.00 Build 0386119-1510

13:35:12.271 - INFO:       Make Id = 1342683

13:35:12.271 - INFO:       Number of Files = 3142

13:35:12.272 - INFO:       Size = 49.517 mb

13:35:12.272 - INFO:       Description = Python Runtime

13:35:12.272 - INFO:       Checksum = 4290dc00eaa783f80fada771605519e4

13:35:12.272 - INFO:     Checking archive REPOTOOLS.TGZ

13:35:12.273 - INFO:       Name = REPOTOOLS

13:35:12.273 - INFO:       Id = repotools

13:35:12.273 - INFO:       Version = 1.00.70.00 Build 0386119-1510

13:35:12.273 - INFO:       Make Id = 1342683

13:35:12.273 - INFO:       Number of Files = 14

13:35:12.273 - INFO:       Size = 15.091 mb

13:35:12.273 - INFO:       Description = Repository Tools

13:35:12.273 - INFO:       Checksum = e07e50b97cebed7e7db609416e15fdee

13:35:12.273 - INFO:       Requires = manifest

13:35:12.273 - INFO:     Checking archive SAPSYSMF.TGZ

13:35:12.274 - INFO:       Name = Product Manifest

13:35:12.274 - INFO:       Id = manifest

13:35:12.274 - INFO:       Version = 1.00.70.00 Build 0386119-1510

13:35:12.274 - INFO:       Make Id = 1342683

13:35:12.275 - INFO:       Number of Files = 1

13:35:12.275 - INFO:       Size = 0.001 mb

13:35:12.275 - INFO:       Description = Product Manifest

13:35:12.275 - INFO:       Checksum = aa908814b2297538b560666d47b26362

13:35:12.275 - INFO:     Checking archive SQLDBC.TGZ

13:35:12.278 - INFO:       Name = SQLDBC

13:35:12.278 - INFO:       Id = sqldbc

13:35:12.278 - INFO:       Version = 1.00.70.00 Build 0386119-1510

13:35:12.278 - INFO:       Make Id = 1342683

13:35:12.278 - INFO:       Number of Files = 8

13:35:12.278 - INFO:       Size = 74.050 mb

13:35:12.278 - INFO:       Description = C/C++ interface

13:35:12.278 - INFO:       Checksum = 4b1309e03d6795c00b82c902cd0ce13e

13:35:12.278 - INFO:       Requires = manifest

13:35:12.278 - INFO:       Debug Archive = SQLDBC.DEBUG.TGZ

13:35:12.278 - INFO:   ---------------------------------------------------------

13:35:12.278 - INFO:   END: Installation Packages  start: 13:35:05.411 duration: 00:00:06.866

13:35:12.278 - INFO:   ---------------------------------------------------------

13:35:12.403 - INFO:   Checking configuration of installation (dialog Define Client Properties)

13:35:50.769 - INFO:   ---------------------------------------------------------

13:35:50.769 - INFO:   Checking installation...

13:35:50.769 - INFO:   ---------------------------------------------------------

13:35:50.787 - INFO:     Preparing package "Python Runtime"...

13:35:50.787 - INFO:     Checking package Python Runtime

13:35:50.787 - INFO:     Preparing package "Product Manifest"...

13:35:50.787 - INFO:     Checking package Product Manifest

13:35:50.787 - INFO:     Preparing package "SQLDBC"...

13:35:12.278 - INFO:       Checking system requirements

13:35:50.787 - INFO:     Checking package SQLDBC

13:35:50.787 - INFO:     Preparing package "ODBO"...

13:35:12.216 - INFO:       Checking system requirements

13:35:50.787 - INFO:     Checking package ODBO

13:35:50.787 - INFO:     Preparing package "REPOTOOLS"...

13:35:50.787 - INFO:     Checking package REPOTOOLS

13:35:50.787 - INFO:     Preparing package "Python DB API"...

13:35:50.787 - INFO:     Checking package Python DB API

13:35:50.787 - INFO:     Preparing package "ODBC"...

13:35:12.213 - INFO:       Checking system requirements

13:35:50.787 - INFO:     Checking package ODBC

13:35:50.787 - INFO:     Preparing package "JDBC"...

13:35:12.209 - INFO:       Checking system requirements

13:35:50.787 - INFO:     Checking package JDBC

13:35:50.787 - INFO:     Preparing package "Client Installer"...

13:35:50.788 - INFO:     Checking package Client Installer

13:35:50.788 - INFO:     Checking required and available disk space per file system...

13:35:50.876 - INFO:     File System Utilization Summary:

13:35:50.876 - INFO:     | Mount Point | Required disk space (KB) | Available disk space (KB) |

13:35:50.876 - INFO:     | C:/         | 205536                   | 162289636                 |

13:35:50.876 - INFO:     ...DONE. Enough disk space available.

13:35:51.116 - INFO:     Checking for installation files locked by running processes...

13:35:51.138 - INFO:     ...DONE. No locked files.

13:35:51.138 - INFO:   ---------------------------------------------------------

13:35:51.138 - INFO:   END: Installation Check  start: 13:35:50.769 duration: 00:00:00.368

13:35:51.138 - INFO:   ---------------------------------------------------------

13:35:54.811 - INFO:   ---------------------------------------------------------

13:35:54.811 - INFO:   Installing SAP HANA Database Client to C:\Users\SAP\sap\hdbclient...

13:35:54.811 - INFO:   ---------------------------------------------------------

13:35:54.813 - INFO:     Opening install registry

13:35:54.813 - INFO:       InstallRegistry file already exists

13:35:54.814 - INFO:       InstallRegistry successfully locked

13:35:54.840 - INFO:       InstallRegistry: reserved 4096 kb disk space

13:35:54.948 - INFO:     Installing Microsoft C/C++ Runtime...

13:35:54.948 - INFO:       Starting external program C:\Program Files\SAPHANA\SAP HANA 70 Client Win64\client\msdev2010_vcredist_x64.exe

13:35:54.948 - INFO:         Command line is: "C:\Program Files\SAPHANA\SAP HANA 70 Client Win64\client\msdev2010_vcredist_x64.exe" /q

13:35:54.952 - ERR :       Cannot execute program C:\Program Files\SAPHANA\SAP HANA 70 Client Win64\client\msdev2010_vcredist_x64.exe: "C:\Program Files\SAPHANA\SAP HANA 70 Client Win64\client\msdev2010_vcredist_x64.exe" /q: cannot create process, The requested operation requires elevation.

13:35:54.952 - ERR :     Cannot install Microsoft C/C++ Runtime

13:35:54.953 - INFO:   ---------------------------------------------------------

13:35:54.953 - INFO:   END: Installing SAP HANA Database Client  start: 13:35:54.811 duration: 00:00:00.141

13:35:54.953 - INFO:   ---------------------------------------------------------

13:35:54.953 - ERR :   Cannot install

13:35:54.953 - ERR :   Installation failed

13:36:17.613 - INFO:   Summary of critical errors

13:35:54.953 - ERR :     Installation failed

13:35:54.953 - ERR :       Cannot install

13:35:54.952 - ERR :         Cannot install Microsoft C/C++ Runtime

13:35:54.948 - INFO:           Starting external program C:\Program Files\SAPHANA\SAP HANA 70 Client Win64\client\msdev2010_vcredist_x64.exe

13:35:54.948 - INFO:             Command line is: "C:\Program Files\SAPHANA\SAP HANA 70 Client Win64\client\msdev2010_vcredist_x64.exe" /q

13:35:54.952 - ERR :           Cannot execute program C:\Program Files\SAPHANA\SAP HANA 70 Client Win64\client\msdev2010_vcredist_x64.exe: "C:\Program Files\SAPHANA\SAP HANA 70 Client Win64\client\msdev2010_vcredist_x64.exe" /q: cannot create process, The requested operation requires elevation.

Please help in resloving this error.

With regards

rahul

[Former Member]

Hi Rahul,

As the error log says "requested operation requires elevation"

please try to reinstall using "Run as Administrator" option. This might resolve the issue and make sure you have admin rights on your system.

Regards,

Amit Tewatia