Custom Status for incident in the solman_workcenter

[S0007586158]

Hi,

We have created a custom status for the incident management, but when we go  to the Incident management overview we are not seeing this status in the "Reported By Me" , "For Processing by Me", "Processing by my team". Any additional configurations need to be done to get this?

Regards,
Sam

[Former Member]

Hi,

There are multiple ways.

1. Try via authorisation objects like  SM_WC_VIEW - SAP Solution Manager - Security and Authorizations - SCN Wiki

if you not sure which auth object is missing,  you can use role SAP_SMWORK_BASIC and look the auth object inside and the with the business roles

2. or try with overview -> personalize where you are not restricted to view anything

3. Other suggestions are available here 1160651 - Work Centers: How to Customize (Solution Manager),

Please check.

Thanks

Jansi

[S0007586158]

Hi Jansi,

Thanks for the quick response.

I am trying to get the custom defined status in the below screen, not in the crm_ui

I checked the authorization, all the mentioned auhtorizations are already in place.

In the personalize option, i am only getting the below options.

Regards,

Sam