Automatic Posting block in Customer master

[Former Member]

Hello Experts,

I have an issue where I have automatic posting block in CMR, also there is no change log in the master data.

How can I check how it is changed?

Regards,

Paritosh Pandey

[Former Member · Accepted solution]

Hello all,

I checked the issue and it was because of a mass change carried out on one of the field in customer master,

As i also check that if you do a mass change , there are no change log in customer master record.

Thanks to all for their inputs.

[Former Member · Accepted solution]

Paritosh,

Can you confirm if the mass update was done using any custom program or standard one.

I understand when we do a mass change using standard transaction code MASS, change log do get updated.

Thanks

[Former Member · Accepted solution]

Hi,

I used XD99 and it did not get updated for customer groups.

So, I guess it does not update.

thanks

[former_member207059]

Hi,

I presume the Customer Master Creation happens thro Interface from other system. Normally when the customer is created thro Interface, there will be an automatic Block set and later it will be removed by the Authorized person, so that the Business can start using the Customer.

[Former Member]

Hi,

Please check if there are any interface feeding. I would start by checking if there is any IDOC WE02 with message type DEBMAS inbound. It may be integrated with Sales force and IDOC are used to keep customer masters in sync between the two systems, but the customers coming in may come with a blocked status.

[Former Member]

Hi PP,

You can check in field changes normally (Change log).

Based on your inputs, it seems the customer came on block and there was NO log tracked.

This is quiet very much possible as some other program updates / access the CMR and leaves no trace (purely custom program developments / jobs - check) hence, specially from Credit management side if there is anything running periodically.

Another quick way to check is if this has happened in Production environment, check the same customer in Quality system, if refresh has not happened recently.

Share your findings !!

Thanks

Kartik

[Former Member]

Hi Paritosh,

Please check table cdhdr, cdpos you can see the changes whose has done , when and which fields changed i.e. new value or old value.

check t-code : S_ALR_87012182

Regards,

Raman

[siva_vasireddy2]

Hi,

you can directly open the customer in XD02 and check the changes,whether you are aboe to see the changes

[Former Member]

Hello

That is the problem , I am unable to see the changes in the customer master.

Regards,

Paritosh

[Former Member]

Hi Paritosh,

Where are you seeing automatic posting block in CMR?

Thanks.

[Former Member]

Hi Pandey

Is it happening to all the customers, or only for few . Normally this kind of issues also arises when at the time of creation itself i customer master data uploaded by LSMW in to sap system along with the block.

Best Regards

Waseem

[Former Member]

IN XD05

[Former Member]

It happened for few customers. The customers are available from past few years. So, i do not think it will be a LSMW problem.

[srinu_s1]

Pandy,

Did you check in here?

After clicking on chages you will get screen as below and double click on billing block again then it will show who has done the changes. am sure here only you will come to know who has blocked the customer if it was blocked in XD05.

[former_member186385]

Hi,

can you check if it is blocked in FD05 against the company code

regards,

santosh

[Former Member]

Yes, it is blocked

but we do not know how it is blocked.

[Former Member]

Hi Paritosh

In customer master - environment - account changes - all fields - check if its showing who has set the block, according to you its not showing the changes, then i advise try setting the removng the block manually for testing and save and see if that changes are shown

Also see if there is any Job run which is happening in your system which is automatically setting this block?

Best Regards

Waseem

[Former Member]

Hi Waseem,

I tried removing the block

and those changes were shown in the change log.

I checked the jobs , found nothing

[former_member186385]

Hi

You mean, in FD05 changes were not updated?

FD05 is done manually, it is not by job

[Former Member]

What is the exact err you are facing and in which T.Code?

Thanks.

[Former Member]

Hello,

I am not facing any error message or something. Few of the customer master have posting block and we do not have any information about it in change log.

Regards,

Paritosh

[Former Member]

Hello Santosh

I have no idea who did the changes.

I checked in Account changes, could not find any log for the posting block.

Regards,

Paritosh

[Former Member]

Paritosh,

Pl elaborate. I'm not able to understand your issue.

Thanks.