SRM 7.0 approval reminder mail

[Former Member]

Hi SRM experts,

I have a requirement, when approval reminder mail to approver’s outlook inbox,  I need to change the e-mail body text and need to include additional link.

Can you please suggest how should I do that?

The reminder deadline configuration is already done and standard email content is sent to approver’s inbox.  Any  badi to include custom test in the reminder email?

Thank you

Magesh.

[konstantin_anikeev · Accepted solution]

Hi,

it should be smartform  BBP_OUT_EXCEPTION,

try to replce it with BADI BBP_OUTPUT_CHANGE_SF

more info here: http://wiki.scn.sap.com/wiki/display/SRM/Events+and+Alert+Management

Regards

Konstantin

[Former Member · Accepted solution]

Hi Konstantin,

Thank you so much for the update.

I was trying to check the smartform BBP_OUT_EXCEPTION, But I can see the events only for RFx, PO and  CTR. I dint see anything for SC reminder. Also the debugging way it suggested dint not stopped into the BADI. Is there anything specific for SC?

Also I dint not see the standard reminder mail text inside the smartform BBP_OUT_EXCEPTION.

Can you please let us know if there is any otherway.

Thank you

Magesh.

[Former Member · Accepted solution]

Hi Konstantin,

Thank you for the suggestions.

I can able to control the reminder email text using the new smartform which is controlled through the BADI BBP_OUTPUT_CHANGE_SF.

but the regular email send to the approver's outlook when shapping cart is created and send for approval,

In standard the regular mail is sending with SC pdf attachment. I would like to change the email body text. In which i am unable to control through this badi.

Is there any other place where we can control the email body text?

Thank you

Magesh

[konstantin_anikeev · Accepted solution]

Hi Magesh,

can be, your text is taken from workitem definition.

please, check the report /SAPSRM/OFFLINEAPPROVALSEND, and try BADI BBP_OFFLINE_APP_BADI

Regards

Konstantin

[Former Member · Accepted solution]

Hi Konstantin,

I was able to change the email body using the BADI that you have suggested.

Thank you

Magesh

[Former Member · Accepted solution]

Hi Konstantin,

Thank you for all your update.

I need you help on below requirement.

For approval  reminder email to outlook (Event based), i can successfully change the email body text using custom smartform of (ZBBP_OUT_EXCEPTION)  and control the smartform using the BADI BBP_OUTPUT_CHANGE_SF. but is there any other better way were we can change the body text by enhance the program/function/class? Because client is looking for enhancement than custom smartform.

Thank you

Magesh

[laurent_burtaire]

Hello Magesh,

which mail are you talking about? Alert and notification or approval mails?

Regards.

Laurent.

[Former Member]

Hi Laurent,

I am looking for alert and notifications which the text is configured in the task TS40007984 (Description)

for event WF_APPR_LATEST_END. I can change the description, but based on some condition i need to add additional text. for example based on Approver's user parameter.

So I would like to know where exacly I can validate approvrs and add additional text accordingly.

Thank you

Magesh

[laurent_burtaire]

Hello Magesh,

regarding alert and notification, Konstantin gave you all relevant information.

Maybe, you could also check below KBA:

1964699 - No notifications triggered for some document types

Regards.

Laurent.