Sm 7.1. - IT Servicemanagement Performance Tuning

[Private_Member_19084]

Hello experts,

we are using IT Servicemanagement of Solution Manager 7.1 SP 8.

This is based on WebUI.

But the performance is not very good.

Only at opening an incident/change request you get the Loading-Circle.

Or if you select en entrie from a drop-down menu also the loading-circle.

Does someone know some performance-tuning-guides for this?

We are not facing any server-problem (no memory issue, no cpu issue, ...)

Kind regards

[prakhar_saxena · Accepted solution]

Hi Christian,

Please check below 2 sap notes which will help

Performance optimization in Solution Manager IT Service Management

ChaRM: performance improvement for document search in CRM UI

Regards

Prakhar

[Private_Member_19084]

Thx to both of you for help.

Regarding note 1676755.

Does someone of you know, which outbound plugins I can remove (I already have a Z-Navigation-Role but it is a copy of SOLMANPRO-Role).

I only want to use Incident-Management and Change Request Management and Knowledge Articles.

[Former Member]

Hi Christian,

You can surely delete from your z role below plugins mentioned  1676755

• Remove the plugs which you do not use (for example you can remove the TPM_TRADEPROMOTION related plugs, if you do not use Trade Promotions or ACP_ACCOUNTPLAN, if you do not use Account Planning).

BR,

K.

[Private_Member_19084]

Hello Kamil,

this plugins I already know, but what else can be deleted?

How is it at your ITSM.

Isn't it possible to work in the ITSM without getting always the "Loading-Circle".

I've also checked fully now note 1676755 (only plugins removing is missing) but performance is still not very good

Kind regards

[Former Member]

If you have development system you can play with plugins.

Also check performance sap tcodes maybe there is performance issue.

SAP performance Transaction Codes

And instance profile parameters. There is a step using tcode solman_workcenter -> system preparation step 2 check installaltion acitivity check profile parametes:

Use

This automatic activity checks the instance profile parameters for:


Single Sign-On (SSO)

Business Server Pages (BSP)

Timeout for ICF services

Maximum work process run time

Requirements

SAP Note 1582842: Profile parameters for Solution Manager 7.1

SAP Note 817529: Checking the SSO Configuration

Installation Guide and Security Guide for SAP Solution Manager

You have imported the instance profiles.

Activities

To perform this activity manually, proceed as follows:


Click the link in the Navigation column and open the instance profile.

Make sure the following instance profile parameter values are defined:

login/create_sso2_ticket = 2

login/accept_sso2_ticket = 1

SAPLOCALHOSTFULL = fully-qualified server name

icm/host_name_full = fully-qualified server name 
This parameter must be assigned to the fully-qualified server name (for example, wdfd002568.wdf.sap). The name must contain at least two periods. See also SAP Note 434918.

icm/server_port_X = At least one parameter named icm/server_port_X, which sets the PROT=SMTP

rdisp/elem_per_queue = at least 4000

csi/enable = 0

icm/HTTP/j2ee_0= Prefix=/,

system/type = DS

rdisp/max_wprun_time = at least 3600

abap/buffersize = at least 500000

abap/shared_objects_size_MB = at least 100

rsdb/ntab/entrycount = at least 30000

rsdb/ntab/ftabsize = at least 60000

rsdb/ntab/irbdsize at least 15000

rtbb/buffer_length = at least 60000

rsdb/cua/buffersize = at least 10000

zcsa/table_buffer_area = at least 100000000

zcsa/db_max_buftab at least 10000

zcsa/presentation_buffer_area = at least 20000000

sap/bufdir_entries = at least 10000

rsdb/obj/buffersize = at least 50000

rsdb/obj/max_objects = at least 20000

zcsa/second_language = E

For the parameters to become effective, restart the sytem.

BR,

K.

[Former Member]

Hi Christian,

Today SAP relase note about performance issues for Solman 7.1 1835721 - Troubleshooting performance problems in Solution Manager

BR,

K.

[Former Member]

Hi Christian,

You can also check notes 1940993 - ChaRM & ITSM: Performance Improvement for CRM UI Transaction Type Check

1926854 - Performance improvement when searching for ITSM documents

BR,

K.