Not getting pop up to assign user as Processor when click on edit in incident solution manager

[Former Member]

Dear Experts,

When i edit any incident in solman, I would like to get a pop up  which is asking for assigning current user as  processor.

so I have done below entries in AGS_WORK_CUSTOM table.

AIC_ASSIGN_PROCESSOR --> AUTO_POPUP_NO2EDIT

AI_CRM_POPUP_PROC --> X

I checked the authorization also, everything is fine.

but still i didnt get any pop up window.

Could you please suggest ?

Thanks in advance.

Thanks,

VIcky.

[Former Member]

Hello Vikas,

Please check Michale's blog

and notes

1730756 - Document can be changed without entering processor

1808294 - Incorrect automatic assignment settings in problem

1855827 - Solution Manager: Pop-up window for entering Current Processor cannot be closed in CRM Web...

1728284 - ITSM: Partner Functions for the WebClient UI

BR,

K.

[Former Member]

Dear KK,

thanks for reply.

I have checked the given blog.

Aslo implemented 1808294 and 1728284 notes.

but still  not working.

I am using IE 9.0.

Do you think, this issue due to IE 9.0?

Thanks,

Vicky.

[Former Member]

http://scn.sap.com/community/it-management/alm/solution-manager/blog/2012/07/10/current-processor-fu...

Please go through it I t will solve your Problem.

Regards ,

Shashank