VAR - Incident Management

[Former Member]

Hello Experts

Question on Solution manager as a managed service: Our mandate is to host/support multiple customers as a Run SAP Partner my question is: Suppose we have three customers to support, Is it possible to have 3 separate Incident Transactions (ZMIV) defined for each customer? and if  is possible to have  3 transaction what are some of the important aspects to note and if we are only entitled to one at a time how do we ensure that we manage customer's requirements in terms of status profile, partner determination, action profiles etc.

Thanks

[prakhar_saxena · Accepted solution]

HI Maria,

it is possible to have multiple transaction type one for each customer check below IMG path

EGI for VAR

Expert Guided Implementation (EGI) Schedule -> Incident, Problem and Request Management (ITSM) for V...

config guide

https://websmp204.sap-ag.de/~sapidb/011000358700001075532012E.PDF

hope this helps

Regards

Prakhar