urgent change not visible [ChaRM]

[Former Member]

Hello Experts,

I have newly  impllemented ChaRM between Solman and DEV ERP systems.

[ChaRM in Solman 7.1 SP10 verions]

And follwed the RKT [Request for change] to create my first incident of ChaRM as below.

Incident creation  is ok,
Request for Change to validation is ok[Autmatically status changed to Validation]
Request for approval is ok [Autmatically status changed to To be approved]
Change manger Approval is ok [Autmatically status changed to approved]
Release for Development is ok [Autmatically status changed to Being Implemented]
Change document was creaged with diffent Docuemnt ID.

My requirement is I need to extend the scope and make it urgent change.
Under-> Scope=> Insert button => Urgent change is not visible.

please let us know how to resolve this bug?

Thanks
Thiru.

[prakhar_saxena]

HI Thiru,

do you have copy control defined for urgent change and have relevant authorization

can you see all the option of normal urgent general etc in a new RfC

have you also use the extend scope option and change the status as shown below

regards

Prakhar

[Former Member]

Hi Prakhar,

Thank you.

Observed that,When i create an incident first time, i was able to view Urgent change under scope.

After assingnment of my project, The urgent change is not visible on the scope field.

Already I have followed your material and created my environment as below.

How To - Configure ChaRM on Single Managed System with multiple client for PoC(Part1)

let me check again..

Thanks

Thiru.

[Former Member]

Hi Prakhar,

Observed that MY

MY Project name: CHARM

Type : Implementation Project

SM34-> AIC_VC_TRTY_MAP =>

Souce transaction type :SMCR

Target Transacrtion type : SMHF

Project Type : Maintenence Project.

I donot find any Souce transaction type [SMCR] , Target Transacrtion type [SMHF] with as implementation project.

please refer the attachement.

In this case, please suggest how to resove this issue.

Thanks

Thiru.

[prakhar_saxena]

Hi Thiru,

As per basic of ChaRM

In Implementation project you always have normal and admin changes and no urgent changes

In Maintenance Project , you always have normal urgent admin changes

so create a maintenance project and activate charm if you would like to use both urgent and normal changes

i hope this clarifies

Regards

Prakhar