White screen appears when external catalog launched using IE8 for SRM7.0

[Former Member]

Hi,

I am facing a problem when trying to access external catalog I have configured in SRM7.0. We are only allowed to use IE8 for SRM, but recently the catalog when launched show up a blank screen. It is happening for a specific vendor and has happened recently, before this same catalog was working fine.

If anyone can help i would be gratefull!!!

Regards,

Rashmi

[former_member216093]

Hi Rashmi,

Check following points:

1) Add the catalog website into secure sites of the browser

2) Delete cookies of the browser

3) Test the catalog website using normal browser call to check if it exists

Let me know if this is of any help and end results.

Regards,

Ravi Pachauri

[ivy_li]

Hi Rashmi,

Do you mean when you add catalog item to SC, it failed with blank screen?

If so, I suggest you maintain paramters bypass_outb_handler and bypass_inb_handler before HOOK_URL in the standard call structure. And also maintain UTF-8 as Codepage of Service for this catalog.

Best regards,

Ivy

[Former Member]

Hi Ivy,

The blank screen appears the moment I launch the catalog from SRM . I am not able to view the catalog at all. So "selecting items and adding it to SC" action is not reached at all.

Regards,

Rashmi

[ivy_li]

Hi Rashmi,

Please check if the settings in the notes are wel maintained:

1511147 - IE7/IE8 settings for SRM and Catalogs

If this is still not working, please do httpwatch trace to see what is in the POST data.

Best regards,

Ivy