SAP for Public Sector Discussions
Foster conversations about citizen engagement, resource optimization, and service delivery improvements in the public sector using SAP.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Log of Customer Account Display

former_member154070
Employee
Employee

‎01-22-2014 11:41 PM

0 Kudos

Hi,


At our IS-Utility customer who is using CRMB, there is a requirement to know who (within Company) has accessed a customer account for display.

This is required for privacy of customer information.


I know one way is to restrict account display with authorizations. But this does not provide information on who (within Company) has accessed the customer account for display of information.


Is there any such logging being used at any customer and how this is done?


Thanks and Regards,
Umesh Patil

1 REPLY 1

former_member186543
Active Contributor

‎01-23-2014 6:32 AM

0 Kudos

Hi Umesh,

It's not available as a standard feature, however you can consider extending the BOL model of BP to track this.

Create a z table to start maintaining the values of user name and time or date as per your choice.

Copy the class CL_BUPA_IL_HEADER to ZL_BUPA_IL_HEADER , change the method READ with your custom code to insert values in the z table with sy-uname and date time etc.

You can replace the class for object BuilHeader in sm34 : CRMVC_BUIL_CUST.

/Hasan