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HP ALM to SolMan ITSM issues

Former Member
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We are trying to upgrade our ALM 11 to 2.7 EI system, and we are getting a strange error on SLG1 in Solution Manager whenever we try to update an existing message (attached).

The SLFNHPQC Status Profile was fine on 2.5 EI with HPQC.  When we upgraded to ALM, we started with 2.6, but we were unable to close messages, so we contacted SAP for a fix.  They told us to upgrade to 2.7 EI, and SAP has confirmed that we have the correct version of  2.7.  We have set up the SSL and SAML certificates.

Do you recommend using a different status profile?  Do you think that something is corrupted in the 2.7 EI installation, and we should start that installation over?  Anything suggestions you have to offer would be helpful.  Status Profile was never one of the variably mapped fields, and it was working before, so we are not sure, how it could have unmapped from updating QC?

QC: ALM 11 EI 2.7

Solution Manager: 7.1 SP 06

We are planning  to upgrading our solution manager to SP 10 shortly. please let us know if we need to take any other precautions.

From HPQC:

From SAP:

Blueprint Transfer:

From SLG1: 

Status Profile

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
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Hi,

seems you are using wrong status profile, it supposed to be SMINHPQC, since 7.1, transaction type for incidents are changed from SLFN to SMIN.

follow the latest guide for HPQC integration, other sap notes like 1829732,1814726 and adapt accordingly

https://websmp208.sap-ag.de/~form/sapnet?_SCENARIO=01100035870000000202&_SHORTKEY=011000358700007569...

Thanks

Jansi

Former Member
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Jansi,

The link is not working. please repost the correct link.

Thanks

Manju

prakhar_saxena
Active Contributor
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HI Satya

as already mentioned above you should not use the SLFN transaction type because it is replaced by new transaction SMIN in solution manager

Also it is recommend to create a copy of it like ZMIN or YMIN.

check the HP QC and Solution Manager integration guide as below

https://websmp204.sap-ag.de/~sapidb/011000358700001256502011E

overview pdf

https://websmp204.sap-ag.de/~sapidb/011000358700000988172011E

demo

https://websmp204.sap-ag.de/~sapidb/011000358700001270432011E/index.htm

if not working check here

hope this helps

Regards

Prakhar

Answers (1)

Answers (1)

Former Member
0 Kudos

Thanks Jhansi and Prakar for your inputs and Suggestions. Its working now.