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RFC_ERROR_LOGON_FAILURE while logging in to ATE (Agentry)

Former Member
0 Kudos

Dear All.

I am implementing Syclo Service manager for SAP CRM. All the installations are done and the development server was successfully started.

However, while logging to ATE (Agentry Test Environment), I am getting the below error:

SAP exception - RFC_ERROR_LOGON_FAILURE Incomplete logon data.

No other details of the error are available in the log.

Request you to please help me resolve the issue.

Rgds,

Ashish


Accepted Solutions (1)

Accepted Solutions (1)

wenonah_jaques2
Advisor
Advisor
0 Kudos

Hi Ashish,

Please check your Agentry.ini and make sure that in the Java section, the following properties are set to True:

enableAuthentication=True

enablePreviousUserAuthentication=True

Also in the JavaBE.ini, make sure that the LOGON_METHOD has been set correctly.

Please also check the server start up logs and make sure there aren't any errors.

Thanks,

Wenonah

Former Member
0 Kudos

Thanks for the reply Wenonah.

I checked for the items as mentioned by you in your reply. However, the problem still persists. No errors in the server start up logs.

Below is the log details when the RFC error came in -

BackEnd=Java-1

2014/01/17 20:25:59.716:           : 7 lines, 5 non-printing characters, 280 total characters

login::JAVA.RMI.REMOTEEXCEPTION: INCOMPLETE LOGON DATA.; NESTED EXCEPTION IS:

COM.SYCLO.SAP.EXCEPTION.SAPEXCEPTION

AT COM.SYCLO.SAP.USER.INITSESSION(UNKNOWN SOURCE)

AT COM.SYCLO.SAP.SERVER.LOGIN(UNKNOWN SOURCE)

CAUSED BY: COM.SYCLO.SAP.EXCEPTION.SAPEXCEPTION

2014/01/17 20:36:02.050:         + BackEnd=Java-1

2014/01/17 20:36:02.050:           login::caught SAPException::RFC_ERROR_LOGON_FAILURE Incomplete logon data.

2014/01/17 20:36:02.051:         + BackEnd=Java-1

2014/01/17 20:36:02.051:           Login blocked for user 'inf146791'

2014/01/17 20:36:02.053:           + BackEnd=Java-1

2014/01/17 20:36:02.053:             Server::loginBlocked - RFC_ERROR_LOGON_FAILURE Incomplete logon data.

2014/01/17 20:36:02.053:         Login:  Back End Java Back End login Invalidated, user is blocked: 'RFC_ERROR_LOGON_FAILURE Incomplete logon data.'

2014/01/17 20:36:02.059:       + ANGEL Vine=1

2014/01/17 20:36:02.059:         + ANGEL Connection=10.136.221.165:52154

2014/01/17 20:36:02.059:           Attempt to send 49 bytes of data

2014/01/17 20:36:02.059:           + Data Chunk=0

2014/01/17 20:36:02.059:             Sending 49 bytes of data (with header)

2014/01/17 20:36:02.059:             Sent.

It says user is blocked. However, I am able to log in to the SAP CRM system with the same credentials.

Can you make anything out of it? Or any other info you need for troubleshooting?

Rgds,

Ashish

wenonah_jaques2
Advisor
Advisor
0 Kudos

Hi Ashish,

Does the user have permissions to execute RFC calls (SRFC authorization for the add-on BAPIs)? the authorizations required by the user are specified in the admin guide. And the user needs to be a Dialog user.

Thanks,

Wenonah

Former Member
0 Kudos

Hi Wenonah,

Yes, the user has the requisite permissions. Also, the user is a dialog user.

Rgds,

Ashish

Answers (0)