SAP GRC AC 10 No email notification after request reject.

[Former Member]

Hi SAP Experts,

Need your advice on that

I created a email notification to Requester when his/her request got rejected.

But it seems not working on that case when Role Owner reject the request.

This is my Notification template attached with

all other notification going fine.

[andreas_dube2]

Hi Sachin,

I assume you have checked MSMP Workflow Configuration -

SPRO - Access Control - Workflow for Access Control - Maintain MSMP Workflow - select workflow and go to "Maintain Paths" - Display Task Settings and check option "Reject by Mail".

Cheers,

Andreas

[Former Member]

Hi Andreas ,

Already checked that options.

[andreas_dube2]

Hi, Sachin

we had some trouble with mails not send out only to some users.

You might check that option - http://scn.sap.com/community/netweaver-administrator/blog/2012/08/08/sost-error-and-fix.

Cheers

[Colleen]

Hi Sachin

is the requester an SU01 user and does it have SU01 Email Address maintained?

have you looked at the debug logs for the MSMP Runtime Instance (search SCN for this as there are heaps of posts with screen shots) or checked SOST to see if issue with sending to Requester?

Regards

Colleen

[Former Member]

HI Colleen,

The Requester is an SU01 User & Also have valid email address.

In the seen Run time Log i see Role Owner Agent case Reject notification not triggered.Other case it work fine.

Any help on that.

[Colleen]

Hi Sachin

What does the Notification tab in the MSMP Instance Runtime DB Log look like? Also, is the notification setting on the correct step of the path (not sure how complex your MSMP configuration is - e.g. if you have initiator rule that splits your request)

Check in runtime if it actually hits the path and then also check the notification tab to see if it attempts to send the correspondence. If it's got the notification showing up then it should show the Agents

regards

Colleen