" client & customer" Incidents are blank.

[Former Member]

Dear All,

when i go to IT services management , choose on INCIDENTS , click on search there got many list of incident .

at there got 2 column , client and customer. but no data / information at all. i need to know how to get the data client and customer column.

please help me.. need somebody guide me..

thanks before.

rgds

mel

[Former Member]

You should click personalize and choose to view additional column.

As far as I remember there's two similar field, one of them is blank.

[Former Member]

i want to ask guidance again.. where i can find out, all function and steps to set this solution manager?

thanks before,

[Former Member]

Here's useful links for documentation besides rkt-solman:

https://websmp104.sap-ag.de/~form/sapnet?_SCENARIO=01100035870000000202&_SHORTKEY=002007974700000659...

service.sap.com/guidefinder

[Former Member]

hi all

thanks, for client i got it dy. now the data came out already.

thanks ...

[Former Member]

Hi,

have you tried to change the personalization in search reasults, please try.

Thanks,

Jansi

[Former Member]

hi

i've try already. but , my problem is, the data is empty. no information inside.

can u guide me pls.

thanks before.

[prakhar_saxena]

Hi Meliati

is it also empty in the inside, the incident..i mean the detailed view of incident or only in SM_CRM Search result

Regards

Prakhar