calculation first response by

[christina_hitzing]

Hi

I use Solman 7.1. I want to set up sla-escalation.

But when I test it, the following error occurs:

The availability and response schemas were founded. But "first response by" and "to do by"-times were not calculated.

For these times the system time is set whithout any calculations.

How can I resolve this issue?

Best regards

Christina

[prakhar_saxena]

Hi

have assigned your product standard investigation the response and service profile

kindly check below guide and link

Incident Management: SLA configuration hints for SAP Solution Manager 7.1

http://wiki.scn.sap.com/wiki/display/SAPITSM/SLA+Management

hope this helps

Regards

Prakhar

[christina_hitzing]

Hi,

Thanks for your hints.

I went through the document and checked everything but there is no resolution.

Do you have any other ideas?

Best regards,

Christina

[Former Member]

Hi Christina,

I am also struggling with the same issue. Did you find the solution for this?

Thanks a lot!

Regards,

Pradeep

[Former Member]

Hello Chistina,

Please go through blog http://wiki.scn.sap.com/wiki/display/SAPITSM/SLA+Management

Probably you don't maintained response times for incident priority.

BR,

K.