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Creating a ticket "You are not authorized to create a message for this SYSTEM or CLIENT" and "invalid ibase component"

Hello Gurus,

when i opening a ticket on our solman, i see systems as ; Description : "invalid ibase component" and "Component : 00000000"

when i create a ticket on solman it gives error like "You are not authorized to create a message for this  SYSTEM or CLIENT"

User have all auth. also defined in BP number. Identification tab is correct as

CRM001External System IdentifierHCD 0020701597 000 HID.........

Also defined in Employee(maintained) userid.

also screen shots are attached

what could be problem, could you please help us ?

regards

auth.error.png (21711 B)
error.png (38540 B)
Former Member replied

its very simple.

check the client in the screen and correct client number.

for example if your solution manager is SOL and client is 001 when screen opens it shows SOL and client 000 thats why it gives error.

if you change this 000 to 001 it will work.

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