"Business Partner Does Not Exist" SUS admin user registration

[Former Member]

We are currently using SUS.

After business partner is transfered from EBP to SUS via XI, an email is generated to the vendor with a registration ID that allows him/her to use SRMSUS_SELFREG to register an admin user for that company.

When the user registers based on the auto-generated registration ID, the screen outputs "Business Partner Does Not Exist".

I am very stuck at this stage and can't find more places for an error log or any leads.

Please help.

[masa_139 · Accepted solution]

Hello Derek,

If you setup the SUS and SRM(SBP) in differnt client in the same server, please make sure the SRMSUS_SELFREG is accessing the SUS client. Add sap-client=XXX in end of SRMSUS_SELFREG URL.

Regards,

Masa

[Former Member · Accepted solution]

Yes, the SRMSUS_SELFREG is accessing the SUS client. If it was accessing the SRm client it would give error Registration ID Invalid.

Could you give an example of the full URL w/ the sap-client=XXX at the end?

Our URL is: http://defaulthost:port/sap(bD1lbiZjPTExMA==)/bc/bsp/sap/srmsus_selfreg/userselfreg.htm

Appreciate the help.

[Ramki · Accepted solution]

I agree with Masa. Many times we face this problem.

It's a good idea to add this parameter ?sap-client=XXX at the end of URL in 'Settings for business partners' in SUS IMG.

Best regards

Ramki

[Former Member · Accepted solution]

I just gave it a try and it's still not working. Giving the same error

[Former Member · Accepted solution]

In SICF for SRMSUS_SELFREG did you assing a logon user+password so supplier accessing this page does not need to logon again? If so, what are the details of this user (user type, which roles).

We currently don't have a user logon assigned and the popup window asks u to logon everytime u access this page. For testing sake, I'm just logging on as myself.

Could this be related?

We had the same problem when we had SRM/SUS under one client and one box. Now we changed this to separate client, and thought this "Busines partner does not exist" error would go away.

We were too optimistic

[Ramki · Accepted solution]

Hi Derek

1) When you click on the registration URL, it launches a screen to enter registration id & password as given in email.

2) After this, screen launches user details where you can create an admin user.

Are you getting an error in the step1 or 2 ?

If you have configured, 'Synchronization of users with other systems' in SUS IMG, for timebing you remove those settings also and see.

Best regards

Ramki

[Former Member · Accepted solution]

In SRMSUS_SELFREG

After entering UserID, password, email, registration ID and clicking on the ACCEPT button. we get the error on the same page "Es sind folgende Fehler aufgetreten:

- Business partner does not exist "

I have attached the client at the end of the URL as instructed.

We did not do the config in SUS image that you mentioned.

[Former Member · Accepted solution]

Hi

Which SAP version are you using ? Let me see, incase there are any OSS notes with this issue.

Please raise a customer message with SAP as well.

Regards

- Atul

[Ramki · Accepted solution]

Hi Derek

I remember now. In the SUS config guide, they mention about creating an External Alias for SRMSUS_SELFREG. Did you create one ?

When I used external alias, system used to give a popup after submit.

I did this:

FOr srmsus_selfreg in SICF, I assigned client, user (service user) and password.

I did not face the problem afterwards. You will not even have the pw.

Hint of the problem:

If you ever cancelled the popup, you would also see that system might be trying to logon to client 000!

Best regards

Ramki

[Former Member · Accepted solution]

As we are on a time crunch, I was hoping that there was some config issue that I'm able to solve this w/o any SAP involvement. Looks like this is not the case.

I have looked for OSS notes but all the OSS notes relating to srmsus_selfreg gives the symptom "Registration ID is Invalid" which is not the case we're experiencing.

SAPKA64019

SAPKB64019

SAPKIBKS10

Thanks for the help.

[Ramki · Accepted solution]

Hi Derek

Check solution given by me today and let me know

Best regards

Ramki

[Former Member]

Hi Derek Xu

I saw your message about the problem and hope you have solved the problem, I would like to ask you a help to solve a problem that I have.

I am configuring the SUS-EBP on version 5.5 they are in the same client, and my process must rum as follow:

Acepted vendors can be transfered from EBP to SUS in this moment the vendor must receive an e-mail with user and password to acces the SUS and create a user .

The problem is e-mails are not generated and I think the URLs in img Make Settings for Business Partners:

URL for UM I have doubt about what is the correct URL

URL for Notification I have doubt about what is the correct URL

Could you send me an example of these URLs

Thanks

Nilson Fonseca

nilson.fonseca@eurofarma.com.br

[Former Member]

Hey even i have the same problem, emails are not getting generate, some one please tell me the cause of error.

I have maintain "Make Settings for Business Partners" in IMG, i am using docu object "BBP_SUS_BP_REG_CREATION".

Someone Please help me in this.