FAIL: process hdbindexserver HDB Indexserver not running

[Former Member]

Hi All,

I am on SAP HANA for Business one verison 9.0 PL00. HANA Platform Edition Rev 52

I am trying to upgrade to 9.0 PL04 with HANA Platform Edition Rev67.

I followed SAP Note 1943067 until step 4 - Restart HANA server

After that, my HDB instance cannot be started in HANA Studio.

I tried to run ./HDB Start and i am getting this error

StartService
OK
OK
Starting instance using: /usr/sap/NDB/SYS/exe/hdb/sapcontrol -prot NI_HTTP -nr 00 -function StartWait 2700 2

08.01.2014 11:08:03
Start
OK

08.01.2014 11:08:25
StartWait
FAIL: process hdbindexserver HDB Indexserver not running

Please advise what needs to be done and how about doing it?

thanks,

Taw-Fey, Tan

[AtulKumarJain]

Hi Taw-Fey

Could you please provide indexserver trace so we can got more inofrmation about issue you are facing.

BR

Atul

[Former Member]

HI Atul,

Thanks for replying.

There are many files in the trace folder.

May i know which file should i provide to you? can i email it to you?

Thanks,

Taw-Fey, Tan

[AtulKumarJain]

Hi

PLease check indexserver.trace file ,

Also please try to stop the HDB and clean memory using cleanipc <nr> remove command.

thenn start the HDB.

BR

Atul

[Former Member]

Hi Atul,

i can see the following indexserver.trace file

-rw-r----- 1 ndbadm sapsys 38843044 Jan  8 11:08 indexserver_alert_ine-hana.trc

-rw-r----- 1 ndbadm sapsys  9306112 Sep 27 06:51 indexserver_ine-hana.30003.000.trc

-rw-r----- 1 ndbadm sapsys  5505024 Sep 28 03:04 indexserver_ine-hana.30003.001.trc

-rw-r----- 1 ndbadm sapsys 10006297 Dec 19 21:13 indexserver_ine-hana.30003.002.trc

-rw-r----- 1 ndbadm sapsys  5340776 Jan  3 02:02 indexserver_ine-hana.30003.003.trc

-rw-r----- 1 ndbadm sapsys  3369266 Jan  8 11:08 indexserver_ine-hana.30003.004.trc

-rw-r--r-- 1 ndbadm sapsys 13534218 Aug 28 15:49 indexserver_ine-hana.30003.crashdump.20130828-154907.04200.trc

-rw-r--r-- 1 ndbadm sapsys 11478934 Sep 24 07:29 indexserver_ine-hana.30003.crashdump.20130924-072943.04236.trc

-rw-r----- 1 ndbadm sapsys        8 Jan  8 11:08 indexserver_ine-hana.30003.stat

-rw-r----- 1 ndbadm sapsys  1918496 Dec 19 12:49 indexserver_ine-hana.30003.unloads.000.trc

Which one do you want to see? all of the files are very big

Thanks,

Taw-Fey, Tan

[Former Member]

Hi,

Refer to the trace file based on timestamp. i.e. the time when your upgrade failed. In your case it is 8 Jan 11:08

Regards.

[Former Member]

Hi Vimala,

That file is 3MB in size. I can't copy the entire content to here.

Are there any email that i can send the file to?

Thanks,

Taw-Fey, Tan

[Former Member]

hi Atul,

I am not able to run the cleanipc in our hana server.

We are running HANA for Business One.

Thanks,

Taw-Fey, Tan

[AtulKumarJain]

Hi Taw,

Please open the indexserver_ine-hana.30003.004.trc and check if there is any error inside this trace file.

also you can run cleanipc <nr> remove  at os level with sidadm user.

Best Regards,

Atul