on 01-06-2014 2:37 PM
Hi Experts,
I am installing the Willy introscope in my Solman 7.1 system.
Wily Introscope - Enterprise manager 9 (9.1.5.0)
Data Base - MSSQL 2008
After installation process completed, I am getting the attached error .
Log File details:
1. Problem running Post -install step. Installation may not complete correctly
2. Failed to start the database server
3. Create Short Cut : CA APM\ Introscope 9.1.50\Webstartworkstation.url.lnk status : Error
Additional Notes : Error - Error while trying to create shortcut
Can any body please help me to resolve this issue.
Thanks in advance,
Bhaskar N
Hi Experts,
Thanks to all.
I have successfully installed willy intro scope Enterprise 9.1.5.
But I got error when i am going to open wily intro scope work station http://localhost:8081/workstation
in above link
so please give me best solution for how will it works wily intro scope enterprise manager and configuration with solution manager.
Could please suggest how to integrated into the solman basic configuration please let me if there is any specific configuration for solman7.1
Thanks
Bhaskar
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Hello,
Did you install Wily twice ? Please check Add/Remover programs in Control Panel.
ERROR | wrapper | 2014/01/09 15:18:48 | CreateService failed - The specified service already exists. (0x431)
Also:
1/09/14 03:46:00.510 PM IST [ERROR] [WrapperSimpleAppMain] [Apm.Data.Model] APM Database is not reachable. Please check the connectivity...
INFO | jvm 1 | 2014/01/09 15:46:00 | org.springframework.jdbc.UncategorizedSQLException: Hibernate operation: Cannot open connection; uncategorized SQLException for SQL [???]; SQL state [null]; error code [0]; Connections could not be acquired from the underlying database!; nested exception is java.sql.SQLException: Connections could not be acquired from the underlying database!
Please check if APM DB is runnig and database connection configuration.
BR,
K.
Hi,
Please post again the IntroscopeEnterpriseManager.txt.zip log..
Why are you using local host try to use the Fully qualified host name.
http://localhost:8081/workstation
Thanks
Rishi Abrol
Hi Rishi,
we have already configured parameters according to that note-1872080.
we have succesfully installed the Wily enterprise manager but we are unable to run it, i have attached the screen shot of it plz go through that and let me know if any configurations needed.
Actually we are facing issue in our solman configuration it is asking to import the Introscope enterprise manager attached for more info.....
can u plz suggest us to move forward...
Thanks,
Bhaskar
The error shows whats missing, have you extracted the management modules?
After the Enterprise Manager is installed, extract the management modules (file WILYISMM10*.SAR) to the home directory of the Enterprise Manager installation (e.g. /usr/sap/ccms/apmintroscope), overwriting existing files. Enterprise Manager must be restarted before new management modules become active.
hope you have restarted the wily and then try to access via http://<hostname of wily>:8081/workstation
Logon as userID : Admin / Admin89
if you are able to logon then on the solman_setup option 3 you should be able to see the wily.
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Hi,
These are some of the error logs that i find in there.
Install File: C:\usr\sap\ccms\apmintroscope\bin\ServiceWrapper32.exe
Status: ERROR
Additional Notes: ERROR - ZeroGlq: C:\usr\sap\ccms\apmintroscope\bin\ServiceWrapper32.exe (The process cannot access the file because it is being used by another process)
Install File: C:\usr\sap\ccms\apmintroscope\lib\ServiceWrapper32.dll
Status: ERROR
Additional Notes: ERROR - ZeroGlq: C:\usr\sap\ccms\apmintroscope\lib\ServiceWrapper32.dll (The process cannot access the file because it is being used by another process)
Execute ANT Script: Script:
Status: ERROR
Additional Notes: ERROR - C:\usr\sap\ccms\apmintroscope\install\em.installer.exec.ant15.xml:1050: Unable to remove existing file C:\usr\sap\ccms\apmintroscope\product\enterprisemanager\plugins\com.wily.ui.jasper.report.nl1_9.1.0.jar
Execute ANT Script: Script:
Status: ERROR
Additional Notes: ERROR - responsefile.installer.exec.ant15.xml:945: Warning: Could not find file C:\usr\sap\ccms\apmintroscope\lax.jar to copy.
Custom Action: com.wily.introscope.installer.RegKeyExistenceChecker
Status: ERROR
Additional Notes: ERROR - class com.wily.introscope.installer.RegKeyExistenceChecker.install() Unexpected Fatal Error:
Custom Action: com.wily.introscope.installer.RegKeyExistenceForPblPbdChecker
Status: ERROR
Additional Notes: ERROR - class com.wily.introscope.installer.RegKeyExistenceForPblPbdChecker.install() Unexpected Fatal Error:
ServiceWrapper32.dll is the pint where it starts . Can you please check if the file is there. I have see error relate to this file in Inter scope version 8 but you are using Inter scope 9.
1588773 - Wily Introscope 8.2 service fails to start on a 64-bit Windows system
Have you followed the guided and have done the installation.
https://websmp108.sap-ag.de/~sapidb/011000358700000799762013E.PDF
Thanks
Rishi Abrol
Hi,
If you will use the EM only for the Solman, it is not required to install the database. Check note 1565954 in section 2. It shows how to disable the DB installation for the EM.
It may help you.
BR,
Allam
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Hi ,
Can you please post the Introscope_<version>_InstallLog.log and the IntroscopeEnterprisemanager logs.
/<wily install directory>/wilyintroscope/install/Introscope_<version>_InstallLog.log
and
/<wily install directory>/wilyintroscope/logs/IntroscopeEnterprisemanager logs.
Thanks
RishI Abrol
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What is your OS? Does the directory where you are trying to install Wily solftware have enough previleges?
BR!
Rahul.
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Hi Bhaskar,
pls check below notes,
797147 - Introscope Installation for SAP Customers
1565954 - Introscope 9 Release Notes
Regards
Nayeem
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