Credit Card charges not updating as worked

[Former Member]

We had some credit card charges that were worked onto a trip and the trip has been approved, settled and processed through Payroll. These charges were not updated to reflect that and still show in an unworked status in PRCCD. Is there a way to update these charges to show them as worked and remove them from the employee's buffer?

[former_member131723 · Accepted solution]

Hi Ashley

Were they duplicate receipts? Or if you check in PRTC, are the receipts still in CCBEL (buffer) but inserted in the trip in PR05?

If it is the latter, then generally the only way is a small Z report to move the receipt from CCBEL to INBEL (assigned to trip) as there is usually no specific root cause for this unless you are on a low SP level (some notes were released for known and identified issues  - usually occuring with receipt itemization and receipts not being written back to the buffer correctly or other such inconsistencies) but there is no standard report or solution.

We have noticed though that these issues generally have dissapeared with support pack versions from early 2013 onwards!

Hope this helps

Sally

[former_member566540 · Accepted solution]

Hi,

I am also facing the issue. If you dont mind can you please let me know the SAP notes.

Regards

COFI

[former_member131723 · Accepted solution]

Hi there

Note search on Web and PRTC/PRCCD/RPRCCC00 or "web" and "credit card" gives you the most recent, but as a minimum you need these

Which come with earlier SP's

1726348,		PR05: Credit card receipts can be lost
1566091,		Inconsistencies in CC cluster
1820185		Error with import of credit card file
1715741		Web: Inconsistencies for credit card documents
1674488		Cannot delete itemized receipt after ccc buffer import
1669589		Inconsistencies in credit card buffer (cluster TC)
1535516		Credit card receipts are deleted from buffer
1515805		PR05: Credit card receipts may be lost