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Work item sent to user. But he could not see it in his inbox.

I am working on a workflow which is related to approving Trip expense. The issue is work item is being sent to user and user also gets a notification email on his mail box to approve the expense. But User could not see the entry in his SAP Inbox. What are the possible reasons for this issue?

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Former Member
Former Member replied

Hi Anand,

Please check T-Code ST22 , with user ID, there might be the case runtime error get caused. Also take below steps:

1.) To stop the notification just logically delete the workflow instance. This you can do from workflow Log. If you will logically delete Top workitem it will delete the WF instance.

2.) To retrigger the WF use T-Code SWUS.

Thanks,

Prakash

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