on 12-27-2013 11:27 AM
Dear,
We want to set up incident management and have these requirements
What is the best approach for this? I guess there is a standard SAP way of working?
Thanks a lot
Dimitri
HI Dimitri
we have a workcenter concept in solution manager transaction solman_workcenter and there is tab incident management
here you already have pre-defined queries for reports for checking only your incident in any status
further you can restrict based upon the authorization concept and check security guide and scn wiki for the same.
http://wiki.scn.sap.com/wiki/display/SMAUTH/Application+Incident+Management
http://www.service.sap.com/~sapidb/011000358700001167622011E
hope this clarifies and helps
Regards
Prakhar
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Hi Dimitri,
Many new things have come up in 7.1 and you can configure business roles also so that you can choose what to be shown to end users as copy of SOLMANREQU business role
can check my blogs here
Quick Tip : Customizing Business Role in Solution Manager 7.1 ITSM Part 2
The base authorization concept always remain the same like
Transaction type can be restricted with CRM_ORD_PR or Partner function etc.
Proceed with your config and let us know if you need any help further
happy to help further
Regards
Prakhar
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