Approval on the Service Request in ITSM

[Former Member]

Dears,

We have a case here, we are going to implement the SAP Solution Manager 7.1 ITSM, one of the Business Processes is the Service Request, but they want to have an approval procedure for a certain SR.

Example: an employee submit for a SR requesting a new Laptop, now after the SR received in the IT Helpdesk, he will check the request and get the employee line manager approval before he proceed to fulfill the request.

How this can be done in the SR in ITSM ? Can we utilize the Checklist here? and if so can i assign a Task within this Checklist to the Employee Line
Manager who is out of the Organizational Model ?

Regards,

Yazeed

[former_member269828]

Hi Yazeed,

We have the same requirement in our project. Did you manage to accomplish this requirement? If yes, can you please guide me with the steps?

Thanks.

Best regards,

Deepika

[henrylopez]

Did the checklist work as approval process?

[prakhar_saxena]

Hi Yazeed,

there is a very good guide over wiki to setup entire service request management.

Service Request Management Service Request Fulfillment - SAP IT Service Management on SAP Solution M...

Hope this helps

Thanks & Regards

Prakhar Saxena

[Former Member]

Hi,

Are you referring Infrastructure management?

Please check the wiki SAP IT Infrastructure Management - SAP IT Service Management on SAP Solution Manager - SCN Wiki

specially on the blog

This helps for your planning.

Best regards

Jansi